eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Link Service Heating & Cooling is a family-owned company since 2002 providing residential heating & air conditioning services to the communities of Blair and Cambria Counties.
We are growing and looking for a Customer Service Representative to join our team!
In this position, you will be taking inbound calls for repair, maintenance, and installations of residential heating and air conditioning equipment. You will also be making outbound calls to our current clients to check in after service has been completed, offering maintenance memberships, and following up on open sales proposals. This position requires a genuine and friendly phone voice and personality. Someone who is not afraid of a little rejection, who is easy to talk to, and who likes helping people. Solid computer skills and a self-driven attitude are a must to succeed in this job.
Work Hours: 7:30 am to 4:30 pm, Monday through Friday; occasional overtime may be required.
Pay Scale: $16.00 - $19.00 per hour depending on experience Incentives!
Benefits: Paid Holidays, 2 Weeks Vacation, Health Insurance, 401K with the Company Match.
Required Qualifications:
Clear All
0 eCommerce Customer Service Representative Sr. jobs found in Johnstown, PA area