eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Customer Service Representative (part time position)
Primary job role: Answering telephone, entering, and dispatching work orders. Processing of credit card payments, Entering non-credit card payments. Calling customers to reminder of services due. Call customer with past due balances. Other secretarial duties as needed.
Schedule: Flexiable schedule Monday-Friday. Hours will be between 7am-4:30pm
Benefits: None
Requirements:
· Professional Telephone Skills
· Strong oral and written communication skills
· Dependable
· Basic computer skills (word,excel, outlook, jobber)
Pay Range: $12-$15 Per hour. (Biweekly direct deposit)
Job Type: Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 4 – 40 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
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