eCommerce Customer Service Representative Sr. jobs in Lawrence, MA

eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Customer Support Representative
  • Iron Tree Service
  • Beverly, MA FULL_TIME
  • Iron Tree Service is a fast-growing, premium tree service company. We are looking for dedicated, career-minded individuals to join our customer service team. We offer opportunity for long term employment, growth and career advancement. The Customer Service Department is a critical part of our success. In this role you will have daily interaction with our existing and future customers as well as provide critical support to the outside sales department.

    If you are looking to grow and develop your career, Iron Tree Service is the right opportunity for you.

    Responsibilities:

    • Answer inbound customer calls in a timely manner
    • Make outbound calls to customers to review our 100% satisfaction guarantee
    • Support outside sales team
    • Demonstrate empathy and understanding of customer problems
    • Professionally interact with other departments
    • Accurately document calls and assignment of calls based on established procedures
    • Follow scripting to provide consistent experience for customers and potential clients

    Qualifications:

    • High school diploma or equivalent
    • Associate's degree or greater is a plus
    • Success in a team environment
    • Previous experience in service industry is a plus
    • Excellent communication skills, both verbal and written
    • Ability to multitask
    • Exceptional customer service and phone skills
    • Strong attention to detail with problem solving capabilities
    • Comfort with various software applications and/or ability to adapt and learn them

    Benefits: 401(k) matching, Health insurance, Paid time off

    Iron Tree Service is proud to be an Equal Employment Opportunity (EEO) employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    Job Type: Full-time

    Pay: From $21.00 per hour

    Benefits:

    • 401(k) matching
    • Health insurance
    • Paid time off

    Schedule:

    • Monday to Friday

    Experience:

    • Customer service: 3 years (Preferred)

    Work Location: In person

  • 24 Days Ago

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Supervisory Contact Representative (Customer Service Group Manager) NTE 1-Year
  • Internal Revenue Service
  • Andover, MA FULL_TIME
  • Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at w...
  • 11 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Ipswich, MA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 21 Days Ago

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Customer Service Representative
  • TTM Technologies - North America
  • Salem, NH FULL_TIME
  • TTM Technologies – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer Come join an innovative team that is making a difference to our customers and partners in...
  • 21 Days Ago

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Customer Service Representative
  • Boston Pie Inc
  • Gloucester, MA FULL_TIME
  • Customer Service Representatives Wanted Learn to make beautiful pizzas FAST! Have fun and get paid too. Domino's has immediate openings for in-store help! We are looking for positive, energetic, outgo...
  • Just Posted

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Customer service representative
  • MP RPO
  • Andover, MA FULL_TIME
  • ABOUT OUR CLIENT : Our client was an orthodontic laboratory based our of Andover, MA and has been in business since 1976. Today they are the home for over 120 technicians and 22 3D printers and contin...
  • 1 Day Ago

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0 eCommerce Customer Service Representative Sr. jobs found in Lawrence, MA area

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Client Service Associate
  • Boston Wealth Management, LLC
  • Wayland, MA
  • Job Description Job Description Position: Client Service Associate Location: 286 Boston Post Road, Wayland, MA 01778 Abo...
  • 3/29/2024 12:00:00 AM

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Registered Client Service Associate
  • Transcend Practice Management
  • Framingham, MA
  • Job Description Job Description REGISTERED CLIENT SERVICE ASSOCIATE MUST HAVE FINRA LICENSE IN THE FINANCIAL SERVICES IN...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • DB Roberts
  • Wilmington, MA
  • Job Description JOB SUMMARY The major objective for this position is to provide essential elements of support for the In...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Essity UK Limited
  • Dunstable, MA
  • ****About the Role**** Essity has an opportunity to work in our excellent Customer Service Operations function to provid...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Charles River Community Health, Inc.
  • Boston, MA
  • **Customer Service Representative** **Department:** CUSTOMER SERVICE **Office:** Brighton, MA **Customer Service Represe...
  • 3/27/2024 12:00:00 AM

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Client Relations Representative - Logistics Coordinator
  • Barrett Tree Service East, Inc
  • Medford, MA
  • Job Description Job Description Barrett Tree Services East is a TCIA-accredited premiere tree care company based in Medf...
  • 3/26/2024 12:00:00 AM

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Client Service Associate
  • Edelman Financial Engines
  • Burlington, MA
  • Description Client Service Associate At Edelman Financial Engines, we believe everyone deserves to move their financial ...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Moore Staffing Services
  • Andover, MA
  • Job Description Job Description Customer Service Support Representative Summary: Provide customer support with our growi...
  • 3/26/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 7.4 square miles (19 km2), of which 7.0 square miles (18 km2) is land and 0.4 square miles (1.0 km2) (6.07%) is water. Lawrence is on both sides of the Merrimack River, approximately 26 miles (42 km) upstream from the Atlantic Ocean. On the north side of the river, it is surrounded by Methuen. On the south side of the river, the town is bordered by North Andover to the east, and Andover to the south and southwest. Lawrence is approximately 30 miles (48 km) north-northwest of Boston and 27 miles (43 km) southeast of Manc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative Sr. jobs
$46,807 to $60,025
Lawrence, Massachusetts area prices
were up 1.6% from a year ago