Customer Service Representative
The Northwest Group is the leading manufacturer of home textile products in licensed sports, entertainment and lifestyle space. This position Reports to the Sr Director Customer Service & Operations and will perform Customer Service functions to support the Company meet sales goals. We are looking for the right people - people who want to innovate, achieve, grow and lead. Do you want to solve the unsolvable? Are you seeking an opportunity to make a meaningful impact and be part of a team to keep growing the business. If so, you may be interested in joining our Customer Service Representative team. We are looking for talented individuals who have a passion for providing a personalized experience for every customer, every time.
Responsibilities:
- Communicate to Key Account & sales reps any status changes on orders.
- Maintenance of open order report for the key accounts they are responsible for.
- Acts as a liason between Key Account Rep, Account, production and logistics to ensure all of the appropriate direction is provided for production and logistics to execute orders.
- Work with the key account reps and sales management to develop a strategy to help grow business at assigned accounts.
- Help Key Account rep prepare for and execute meetings with Key Account.
- Co-owns sales achievement goals with assigned accounts.
- Develop and maintain relationships with counter parts at assigned accounts such as buyers, assistant buyers, analysts, etc.
- Maintain awareness of market conditions and competitors' products and pricing and keep up to date on knowledge of the company.
Qualifications:
- 2 years’ experience preferred working directly with customers and outside sales representatives.
- Experienced using a B2b platform.
- Willingness to be coached.
- Must possess excellent communication skills.
- Hi-energy, team player, that enjoys talking to customers and outside sales representatives on the phone.
- Well-organized and is strong in follow through.
- Establishes and maintains effective relationships with customers and key account sales representatives and gains their trust and respect.
- Comfortable working in fast paced environment with limited direction.
- Comfortable with standard Office software suites, especially Microsoft Excel and Teams.
- Ability to multi-task, meet deadlines with strong attention to detail.
- Can adapt when necessary to accommodate changes in industry and company direction.
The Northwest Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Northwest Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Please send resume to HR@thenorthwest.com.