eCommerce Customer Service Representative Sr. jobs in Levittown, NY

eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Representative (FT)
  • The Northwest Group
  • Garden, NY FULL_TIME
  • Customer Service Representative

    The Northwest Group is the leading manufacturer of home textile products in licensed sports, entertainment and lifestyle space. This position Reports to the Sr Director Customer Service & Operations and will perform Customer Service functions to support the Company meet sales goals. We are looking for the right people - people who want to innovate, achieve, grow and lead. Do you want to solve the unsolvable? Are you seeking an opportunity to make a meaningful impact and be part of a team to keep growing the business. If so, you may be interested in joining our Customer Service Representative team. We are looking for talented individuals who have a passion for providing a personalized experience for every customer, every time.

    Responsibilities:
    • Communicate to Key Account & sales reps any status changes on orders.
    • Maintenance of open order report for the key accounts they are responsible for.
    • Acts as a liason between Key Account Rep, Account, production and logistics to ensure all of the appropriate direction is provided for production and logistics to execute orders.
    • Work with the key account reps and sales management to develop a strategy to help grow business at assigned accounts.
    • Help Key Account rep prepare for and execute meetings with Key Account.
    • Co-owns sales achievement goals with assigned accounts.
    • Develop and maintain relationships with counter parts at assigned accounts such as buyers, assistant buyers, analysts, etc.
    • Maintain awareness of market conditions and competitors' products and pricing and keep up to date on knowledge of the company.
    Qualifications:
    • 2 years’ experience preferred working directly with customers and outside sales representatives.
    • Experienced using a B2b platform.
    • Willingness to be coached.
    • Must possess excellent communication skills.
    • Hi-energy, team player, that enjoys talking to customers and outside sales representatives on the phone.
    • Well-organized and is strong in follow through.
    • Establishes and maintains effective relationships with customers and key account sales representatives and gains their trust and respect.
    • Comfortable working in fast paced environment with limited direction.
    • Comfortable with standard Office software suites, especially Microsoft Excel and Teams.
    • Ability to multi-task, meet deadlines with strong attention to detail.
    • Can adapt when necessary to accommodate changes in industry and company direction.
    The Northwest Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

    This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Northwest Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.

    Please send resume to HR@thenorthwest.com.
  • 19 Days Ago

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Customer Service Representative
  • U-Haul
  • Hicksville, NY FULL_TIME
  • Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Custome...
  • 20 Days Ago

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Customer service representative
  • Acentra Health
  • Oceanside, NY FULL_TIME
  • Call Center / Fully Remote - Anywhere in U.S. / Competitive pay / Comprehensive health plans / PTO / Retirement savings - As a Customer Service Rep you'll : Answer incoming telephone calls; Resolve cu...
  • 20 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Inwood, NY FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 22 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Uniondale, NY FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 22 Days Ago

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Customer Service Representative
  • WASH Multifamily Laundry Systems
  • Hicksville, NY FULL_TIME
  • Hercules is currently looking for a Customer Service Representative that will work a hybrid schedule. As a Customer Service Representative, you’ll have an opportunity to be a part of a team that direc...
  • 23 Days Ago

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0 eCommerce Customer Service Representative Sr. jobs found in Levittown, NY area

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Client Services Associate
  • Jobs by Joely
  • Farmingdale, NY
  • Job Description Job Description Join Our Team as a Client Services Associate! Are you passionate about client satisfacti...
  • 3/28/2024 12:00:00 AM

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Client Relations Representative (remote)
  • Newport Associates
  • Brooklyn, NY
  • A Travel Client Relations Coordinator at the entry level is responsible for assisting with client communications and ens...
  • 3/28/2024 12:00:00 AM

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Client Services Associate
  • PEAR Core Solutions, Inc.
  • Jericho, NY
  • A Client Service Associate role is now available for our Financial Services client. A prestigious position to work with ...
  • 3/27/2024 12:00:00 AM

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Client Service Associate
  • Coda Search│Staffing
  • New York, NY
  • Our client is an independent Private Wealth Management & Investment Advisory firm (RIA) in NYC. They are seeking a Clien...
  • 3/27/2024 12:00:00 AM

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Client Account Representative - Healthcare
  • FAIR Health Inc
  • New York, NY
  • Job Description Job Description About FAIR Health FAIR Health, Inc., a national, independent nonprofit organization, was...
  • 3/26/2024 12:00:00 AM

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Client Services Associate
  • wealth opportunity power
  • Corona, NY
  • We are proud of our welcoming company environment, where team members receive positive feedback, positive energy, and a ...
  • 3/26/2024 12:00:00 AM

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Client Service Associate
  • Mariner Wealth Advisors
  • New York, NY
  • Overview: If you are looking to build your career with a firm that puts the client first by providing 360 advice designe...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Sunrise Medical Laboratories, Inc
  • Hicksville, NY
  • Job Functions, Duties, Responsibilities and Position Qualifications: Quality is in our DNA -- is it in yours? Multi-task...
  • 3/20/2024 12:00:00 AM

Levittown, New York is an unincorporated area in Nassau County, New York. It can be defined in three overlapping but non-conforming ways. The most common use is Levittown as defined by the United States Postal Service Zip Code 11756. Another definition is the extent of the Levitt & Sons development built from 1947 to 1951. A third is the Census Designated Place (CDP) called Levittown as defined by the US Census Bureau. The United States Postal Service ZIP code called Levittown, New York is 11756 and what is most commonly used to mean Levittown, New York. It does not include all the houses ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative Sr. jobs
$48,179 to $61,784
Levittown, New York area prices
were up 1.6% from a year ago