eCommerce Customer Service Representative Sr. jobs in Long Beach, CA

eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

Recently Added eCommerce Customer Service Representative Sr. jobs

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Technical Customer Service Representative
  • Hypercraft
  • Carson, CA FULL_TIME
  • The Customer Service Representative will be responsible for completing a broad variety of tasks, including managing
    sales channels, helping with technical questions, and supporting business activities. You are responsible for vetting
    B2B opportunities, order entry, and offering solutions to customers who are facing technical challenges with our
    products or drive systems.

    KEY RESPONSIBILITIES
    ● Provide technical and customer service support by clarifying the customer's request; assessing the situation;
    selecting and explaining the most effective solution.
    ● Order entry and follow up with customers to review orders or projects.
    ● Pick, pack, ship orders as needed.
    ● Respond to shipping inquiries and answer order status questions
    ● Keen awareness of company policies and procedures while applying sound judgment within scope.
    ● Assist with placement of orders, refunds, or exchanges per company policies.
    ● Provide advice and technical assistance
    ● Managing workload, prioritizing urgencies

    SKILLS REQUIRED
    ● Proficient with Excel, Word, Gmail-email, ERP and CRM programs (NetSuite and ZOHO respectively)
    ● Excellent understanding of an Automotive EV drive system and major components
    ● Prior sales and tech support experience
    ● EV build experience an major plus
  • 14 Days Ago
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Customer Service Representative
  • Everyone Can Dance
  • Long Beach, CA FULL_TIME
  • Customer Service Representative Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating w...
  • 15 Days Ago
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Customer Service Representative
  • OBAGI COSMECEUTICAL LLC
  • Long Beach, CA FULL_TIME
  • Who We Are: Obagi Cosmeceuticals is an industry leading, ~$120M dermo-cosmetic brand that provides transformational skin care products clinically formulated to minimize signs of skin aging, address da...
  • 17 Days Ago
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Customer Service Representative
  • Agile Staffing, Inc
  • Long Beach, CA FULL_TIME
  • Job Description: Employees should be very comfortable communicating, assisting customers with orders, parts ordering, etc. Must be good with people, have the skill set to understand our technical trai...
  • 18 Days Ago
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Customer Service Representative - Warranty
  • pelican.valhalla.stage
  • Torrance, CA FULL_TIME
  • SUMMARY Under minimum supervision, provides excellent customer service and maintains strong customer relations with Pelican’s customer network. PRIMARY DUTIES AND RESPONSIBILITIES Enters all orders in...
  • 18 Days Ago
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Customer Service Representative
  • Circle K
  • Harbor, CA FULL_TIME
  • Store 2709041: 900 Sepulveda Blvd, Harbor City, California 90710Availability - Shift/Days Flexible Availability Customer Service RepresentativeWe want you to join our team as a Customer Service Repres...
  • 19 Days Ago
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0 eCommerce Customer Service Representative Sr. jobs found in Long Beach, CA area

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Client Services Associate
  • DSO Management Group
  • West Hollywood, CA
  • Job Description Job Description DSO Management Group is seeking a full-time Client Services Associate who is career-mind...
  • 4/23/2024 12:00:00 AM
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Client Service Associate
  • Lincoln Investment
  • Glendora, CA
  • Job Description Job Description Company Overview: K2 Financial Partners is a wealth management company based in Glendora...
  • 4/23/2024 12:00:00 AM
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Client Service Associate
  • Pointwealth Management
  • Los Angeles, CA
  • Job Description Job Description This position is for an client service associate/manager (series 7 licensed or unlicense...
  • 4/22/2024 12:00:00 AM
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Client Service Associate
  • Providence Financial and Insurance Services, Inc.
  • Los Angeles, CA
  • Job Description Job Description Job Description: We are seeking a Customer Service Manager to join our dynamic team in t...
  • 4/22/2024 12:00:00 AM
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Client Service Associate
  • K2 Financial Partners
  • Glendora, CA
  • Company Overview: K2 Financial Partners is a wealth management company based in Glendora, California. We pride ourselves...
  • 4/22/2024 12:00:00 AM
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Client Services Associate
  • Solugenix
  • Seal Beach, CA
  • Client Services Associate Seal Beach, CA Onsite - 7:00am - 4:00pm (100% onsite role) Direct Hire (Salaried Role) We have...
  • 4/21/2024 12:00:00 AM
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Client Service Associate
  • K2 Financial Partners
  • Glendora, CA
  • Company Overview: K2 Financial Partners is a wealth management company based in Glendora, California. We pride ourselves...
  • 4/21/2024 12:00:00 AM
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D
Client Services Associate
  • DSO Management Group
  • West Hollywood, CA
  • DSO Management Group is seeking a full-time Client Services Associate who is career-minded and possesses unmatched peopl...
  • 4/19/2024 12:00:00 AM
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About Long Beach, California

Long Beach is a city on the Pacific Coast of the United States, within the Los Angeles metropolitan area of Southern California. As of 2010, its population was 462,257. It is the 39th most populous city in the United States and the 7th most populous in California. Long Beach is the second-largest city in the Los Angeles metropolitan area and the third largest in Southern California behind Los Angeles and San Diego. Long Beach is a charter city. The Port of Long Beach is the second busiest container port in the United States and is among the world's largest shipping ports. The city also maintai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative Sr. jobs
$48,595 to $62,315
Long Beach, California area prices
were up 3.2% from a year ago
View detail