eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Customer Service Representative
First Piedmont Corporation, a regional waste and recycling solutions company,
seeks a dynamic service-oriented individual to continue the company’s tradition
of exceeding our customers’ expectations.
The Customer Service Representative will serve our account customers by providing outstanding phone and email communication while balancing a large volume of requests and deadlines. Qualified candidate will be an exceptional team player, must have strong communication skills, must be organized and able to multi-task.
Position is full-time and requires a minimum of a high school diploma.
A proven track record in Customer Service is essential.
Position reports to Chatham Headquarters.
Competitive Pay and Benefits
Medical Dental Vision
Vacation, Holiday and Sick pay
401k with match
EOE
Drug Free Workplace
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0 eCommerce Customer Service Representative Sr. jobs found in Lynchburg, VA area