eCommerce Customer Service Representative Sr. jobs in Madison, WI

Overview

Customer Service Representative

Overview:

Filtration Group is on a mission to make the world safer, healthier, and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing global filtration industry.   We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.

The Company began in 2009 and has rapidly grown to be a global leader in the highly attractive filtration industry.   With revenues of $1.6 billion, Filtration Group is consistently recognized as the fastest growing and one of the largest filtration businesses in the world.   With over 10,000 employees, the Company serves its customers from a global footprint of 105 facilities in over 25 countries.  Filtration Group operates across a wide variety of attractive end markets and produces mission critical products with high replacement rates.   Over 88% of the Company’s revenue comes from replacement / consumable products, many of which are specified into customer’s products or processes.

Summary – Customer Service Representative:

The Customer Service Representative develops and maintains solid customer relationships by handling customer needs with speed, accuracy, and professionalism. The Customer Service Representative acts as liaison between the client and the production staff to maximize efficiency and exploit sales opportunities as well as handles incoming communications, gathers specifications for quotes, processes orders and follows up with customers.

Responsibilities

Responsibilities – Customer Service Representative:

• Achieves and maintains respectful working relationships with customers and works to provide the best possible service at all times.
• Verifies order accuracy is based on contract agreements, price list or quote. Thoroughly discuss quote specs with the account manager and/or production manager, and provides follow-up as needed.
• Coordinates details of orders through the production process to ensure completion of order and delivery commitment.
• Identify, research, and resolve customer issues, product concerns or complaints and coordinate with appropriate staff to provide a solution.
• Must be able to organize and maintain accurate electronic files within ERP system, via CRM, Quote and Order files and within Microsoft Outlook.
• Prepares quotations, if needed, and assumes responsibility for providing samples and answers to customer questions and inquiries.
• Prepares documents and coordinates new client info, purchase order, return goods memo, credit and rebills with production and accounting department and sales / product manager for review or action as appropriate.
• Any other duties as required by management.

Qualifications

Benefits and Pay – Customer Service Representative:

• Starting pay (hourly) $18.00 - $19.10.
• Health and wellness benefits.
• Health, dental, and vision insurance.
• PTO (paid time off), sick time available.
• 401(k) retirement options available.
• Company-provided life insurance.
• Training and development opportunities.
• Inclusive and engaged workplace culture.

Skills and Experience – Customer Service Representative:

• High School diploma or General Education Degree (GED) required, associate degree in business, marketing, or related field is preferred.
• Minimum of two (2) years customer service experience in a technical or manufacturing environment or an equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
• Strong computer skills / proficiency in Microsoft Office products required.
• Demonstrated competency in building relationships, both internally and externally.
• Strong attention to detail.
• Ability to multi-task successfully.
• Customer-focused with excellent interpersonal, written, and verbal communication skills.
• Ability to read and interpret documents, such as procedure manuals, work instructions, and software manuals.
• Excellent time management skills with the ability to organize and manage multiple priorities for proper territory planning and management.
• Conflict resolution experience preferred.
• Emotional intelligence.
• Solid punctuality required.
• Team player able to contribute to the success of high performance, cross-functional team.

Zinga / Filtration Group is committed to creating an inclusive work environment for all team members, regardless of race, gender, religion, sexual orientation, age, disability, genetics, veteran status, marital status, or any other characteristic protected by law.  We believe the work we do and the mission we spread is at its best when everyone feels free to be their most authentic self.