eCommerce Customer Service Representative Sr. jobs in Monterey, CA

Job Summary:

We are seeking a dynamic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, contributing to business development, and supporting technical sales efforts.

Responsibilities:

- Handle incoming customer inquiries via phone, email, and chat
- Develop and maintain strong customer relationships through effective communication
- Assist in identifying new sales opportunities and contribute to account management
- Collaborate with the sales team to support outside sales activities
- Utilize technology tools to analyze market trends and customer preferences
- Provide support in Spanish when needed

Qualifications:

- Previous experience in customer service or related field
- Proficiency in analyzing data and market trends
- Strong communication skills with a focus on sales and account management
- Ability to work collaboratively in a fast-paced environment
- Fluency in Spanish is a plus

Benefits:

Health, Dental, Family, Visionn, 401k Retirement Plan. Sales Bonus / Incentives

Join our team and be part of a dynamic environment that values customer service excellence, business development, and technical sales expertise.

Job Types: Full-time, Part-time, Contract, Temporary, Internship

Pay: $18.00 - $25.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Sales administration: 1 year (Preferred)
• Insurance sales: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)
• Insurance Producer License (Preferred)

Ability to Commute:

• Salinas, CA 93901 (Required)

Ability to Relocate:

• Salinas, CA 93901: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person