eCommerce Customer Service Representative Sr. jobs in Newark, NJ
eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added eCommerce Customer Service Representative Sr. jobs
- American Customer Care
-
Bergen, NJ
FULL_TIME
-
RESPONSIBILITIES :
- Handle customer inquiries and complaints
- Provide information about products and services
- Troubleshoot and resolve product / service issues and concerns
- Document and update customer records based on interactions
- Maintain a knowledge base of the evolving products and services
- Increase customer retention by implementing creative problem-solving skills
- Work in one or multiple queues / skill sets over various customer service platforms (email, telephone, social media, etc.)
- Handle numerous customer inquiries promptly, accurately and efficiently
TRAINING :
- Product training (Understanding of our clients’ range of products, ingredients, application, adverse effects, etc.)
- Systems training (How to use CRM and ACD Tools)
- On-the-job training (Frequently Asked Questions, Job Shadowing, etc.)
- On-line training
Last updated : 2024-03-26
- 27 Days Ago
- Fortune International, LLC
-
Union, NJ
FULL_TIME
- Customer Service Supervisor - Culinary specialist wanted for gourmet ecommerce business SUMMARY Are you a culinary professional with a passion for customer service who is ready to pivot? Are you willi...
- 13 Days Ago
- RSVLTS, LLC
-
Hoboken, NJ
FULL_TIME
- RSVLTS is a rapidly growing ecommerce apparel brand, celebrated for our unwavering commitment to customer satisfaction and our unique product offerings. Our team thrives on innovation, a dedication to...
- 1 Month Ago
- IT Customer Service - POST
-
Newark, NJ
CONTRACTOR
- Job title: Business Systems Analyst with .NetLocation: Newark, NJ Job summary: Education, Experience and Qualifications: Bachelor’s degree in computer science, Information Technology, or a related fie...
- Just Posted
- Service Professionals
-
Union, NJ
FULL_TIME
- Customer Service RepresentativeWe invite full-time Customer Service Representatives to join our team in Union, NJ.Who We AreService Professionals is on a mission to create remarkable experiences that ...
- Just Posted
- MoneyServ/Garden State Check Cashing Service, Inc.
-
Newark, NJ
PART_TIME
- We are looking for a liable bank teller to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “frontline” ...
- Just Posted
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0 eCommerce Customer Service Representative Sr. jobs found in Newark, NJ area
- FAIR Health Inc
-
New York, NY
- Job Description Job Description About FAIR Health FAIR Health, Inc., a national, independent nonprofit organization, was...
- 4/25/2024 12:00:00 AM
- Coda Searchstaffing
-
White Plains, NY
- Client Services Associate Westchester-based Family Wealth Management firm seeks Client Services Associate. We are a fast...
- 4/25/2024 12:00:00 AM
- TransPerfect
-
New York, NY
- Who We Are Do you want to work for the global leader in the language services and technology industry? Are you intereste...
- 4/24/2024 12:00:00 AM
- NFP
-
New York, NY
- Who We Are: Wealthspire Advisors is a New York City-based, independent registered investment Advisory firm with $20B in ...
- 4/24/2024 12:00:00 AM
- Premier Path Wealth Partners
-
Madison, NJ
- About the job The Client Service Associate (CSA) is a client-facing role responsible for maintaining, deepening, and enr...
- 4/24/2024 12:00:00 AM
- Mariner Wealth Advisors
-
New York, NY
- Overview: If you are looking to build your career with a firm that puts the client first, then Mariner is the right firm...
- 4/23/2024 12:00:00 AM
- Advisor Business Solutions
-
New York, NY
- Our client is a successful wealth management firm seeking an experienced Client Service Associate for their firm in New ...
- 4/22/2024 12:00:00 AM
- SPS
-
Sterling Forest, NY
- Come explore the Power of Possibility with a career as SPS! We have an excellent opportunity for an experienced Client S...
- 4/21/2024 12:00:00 AM
About Newark, New Jersey
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