eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Casey Auto Group is actively seeking Customer Service Representatives for immediate hire to join our Business Development Center! We are looking for an energetic and driven person responsible for generating appointments with Customers who have expressed interest in a new or pre-owned vehicle. Our trained Business Development Representatives deliver a premium Customer Experience by responding to Customer inquiries in a prompt, professional, and courteous manner.
Benefits Offered (not a complete list):
After 1 Year of Service:
Requirements and Skills
*Must be able to work 40 hours a week including evenings and weekends.*
The ideal candidate needs the following:
Responsibilities
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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