eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Goodwill E-commerce Online Thrift Team Member
Goodwill Industries of Greater Cleveland & East Central Ohio is hiring customer service associates for our eCommerce team at our East Cleveland warehouse.
As part of Goodwill's eCommerce operation, you will be part of a fast-growing team dedicated to maximizing the value of our donations. Our team supports Goodwill's job skills training and employment services mission by identifying valuables and selling them online.
This position is full-time Monday - Friday 7 am - 3:30 pm with an amazing benefits package that includes:
If you have an interest in working in our eCommerce department, please apply so we can get in touch with you!
Essential Functions:
Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Background check required.