eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Summary
Act as liaison between the Sales, Supply Chain, Customer Service, Marketing and other relevant departments in service to Amazon.com. Assist with resolution of internal Amazon issues in conjunction with E-Commerce. Develop working relationship with key broker contacts. Be curious – have the ability to think about the “what if’s” while keeping up with Amazon’s changes today and their potential implications for tomorrow. Will appreciate how E-Commerce fits into the overall business strategies i.e. small today but strategically vital for the future, keeping in step with the overall company priorities.
Leadership Skills Required
Key Skills
Qualifications:
Supervision Required:
Requires independent judgement, good time management skills, and ability to prioritize with minimal supervision.
Physical Demands:
Ability to stand, walk, sit, talk and listen. Use of hands to grasp, handle, pick-up and type. Reach with hands and arms. Ability to climb, balance and lift up to 25 pounds.
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