eCommerce Customer Service Representative Sr. jobs in Peoria, IL

eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Window World of Bloomington
  • Bloomington, IL FULL_TIME
  • Benefits/Perks
    • Process/systems training.
    • Paid time off.
    • Paid Holidays.
    • Family culture.
     
    Company Overview
    • Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.
    Job Summary
    • Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management CRM to schedule appointments and record customer data. CSRs will also troubleshoot product and service issues across departments by clarifying and documenting customer complaints, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.
     
    Responsibilities 
    • Handle inbound and outbound calls using proper phone etiquette.
    • Maintain strong knowledge of products, policies, and services of the organization.
    • Convert customer inquiries from various communication channels into in-home sales appointments.
    • Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
    • Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
    • Accurately create and update customer accounts and input records of customer interactions into CRM.
    • Follow standard operating procedures.
    • Prepare customer service call reports for management.
    • Maintain a well-organized and professional workspace.
    • Provide assistance with training and orientation for other team members as assigned.
  • 9 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Henry, IL FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 10 Days Ago

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Customer Service Representative RiverPlex
  • Peoria Park District
  • Peoria, IL FULL_TIME
  • DUTIES:Under the direct supervision of the Customer Service Coordinator, the Customer Service Representative (CSR), will be responsible for all functions at the front desk including but not limited to...
  • 10 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Bushnell, IL FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 11 Days Ago

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Customer Service Representative
  • Bath Planet
  • Creve Coeur, IL FULL_TIME
  • Perfect Choice Exteriors/Bath Planet of St. Louis & More is one of the fastest-growing brands in the acrylic bath remodeling and home improvement industry. Due to our amazing growth, Perfect Choice Ex...
  • 11 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Peoria, IL FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 12 Days Ago

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0 eCommerce Customer Service Representative Sr. jobs found in Peoria, IL area

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Customer Service Representative - Work From Home>
  • Garner Health
  • Peoria, IL
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/19/2024 12:00:00 AM

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Customer Service Representative
  • careermount.com
  • Peoria, IL
  • Store 2706468: 9476 W Olive Ave, Peoria, Arizona 85345 **Customer Service Representative** We want you to join our team ...
  • 3/17/2024 12:00:00 AM

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Customer Service Representative
  • Illinois Credit Union League, Inc.
  • Peoria, IL
  • Peoria Bell Credit Union prides ourselves on providing courteous, personalized service in a friendly environment. Peoria...
  • 3/17/2024 12:00:00 AM

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Mail/Customer Service Representative
  • Administrative Resource Options, INC.
  • Peoria, IL
  • ** Mail/Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO02417 ...
  • 3/17/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • East Peoria, IL
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/17/2024 12:00:00 AM

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Client Service Associate- Peoria, IL
  • Raymond James Financial Incorporated
  • Peoria, IL
  • Job Summary Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial S...
  • 3/16/2024 12:00:00 AM

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Customer Service Representative
  • Vireo Health LLC
  • Bloomington, IL
  • ** Vireo Health Inc.** ** Customer Service Representative** Bloomington, MN 55437 Here at Vireo Health, Inc. (Vireo) our...
  • 3/16/2024 12:00:00 AM

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Customer Service Representative
  • Vireo Health, Inc.
  • Bloomington, IL
  • ** Vireo Health Inc.** ** Customer Service Representative** Bloomington, MN 55437 Here at Vireo Health, Inc. (Vireo) our...
  • 3/15/2024 12:00:00 AM

Peoria (/piˈɔːriə/ pee-OR-ee-ə) is the county seat of Peoria County, Illinois, and the largest city on the Illinois River. Established in 1691 by the French explorer Henri de Tonti, Peoria is the oldest European settlement in Illinois, and is named after the Peoria tribe. As of the 2010 census, the city was the seventh-most populated in Illinois (and the third largest outside the Chicago metropolitan area), with a population of 115,007. The Peoria Metropolitan Statistical Area had a population of 373,590 in 2011. Until 2018, Peoria was the global and national headquarters for Caterpillar Inc.,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative Sr. jobs
$42,332 to $54,287
Peoria, Illinois area prices
were up 1.3% from a year ago