eCommerce Customer Service Representative Sr. jobs in Portland, OR
eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added eCommerce Customer Service Representative Sr. jobs
Sr Customer Service Rep
- genpt
-
Portland, OR
FULL_TIME
- SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives. JOB DUTIES Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Expedites backorders. May pull inventory and prepare order for shipment to customer. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. May handle customer returns. May be assigned to one customer. Provides coaching, guidance, and direction to less experienced Customer Service Representatives. Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. May be responsible for quality and/or safety in the branch. Performs other duties as assigned. Responds to complex customer inquires regarding products, provides quotes, and handles order entry. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED Five (5) or more years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Excellent computer skills. Excellent negotiation skills. Strong product knowledge. Reliability, organization, and attention to detail required. PHYSICAL DEMANDS: LICENSES & CERTIFICATIONS: None required. SUPERVISORY RESPONSIBILITY: BUDGET RESPONSIBILITY: No COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.
- 10 Days Ago
Sr. Mgr, Customer Service
- Lam Research
-
Hillsboro, OR
FULL_TIME
- The Group You'll Be A Part OfIntel Global Account Team, located Hillsboro, OregonThe Impact You'll MakeThe Senior Manager of CSBG Sales and Business Development for the Intel account will focus on lea...
- 25 Days Ago
Customer Service Representative
- NW Women's Fitness Club
-
Portland, OR
PART_TIME
- Customer Service Representative (NE PDX)compensation: $16/houremployment type: part-timeNorthwest Women's Fitness Club is looking for a part-time/full-time customer service representative.We are an al...
- 9 Days Ago
Customer Service Representative
- SPECTRUM
-
Vancouver, WA
FULL_TIME
- At a GlanceFull-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including billing, and accounts located in person at o...
- 30 Days Ago
Customer Service Representative - Audiology
- STAFFORD COMMUNICATIONS GROUP
-
Portland, OR
FULL_TIME
- DescriptionAt Stafford we believe it is rewarding to help make a positive impact on someone’s daily life. For example, by helping someone be able to hear an incoming call from their loved one or watch...
- 10 Days Ago
Customer Service Representative
- FASTSIGNS #200102
-
Portland, OR
FULL_TIME
- Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve prob...
- 11 Days Ago
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0 eCommerce Customer Service Representative Sr. jobs found in Portland, OR area
Customer Service Representative
- Common Energy
-
Portland, OR
- About Common, Common Energy is revolutionizing the energy sector. Our platform enables homeowners and businesses to conn...
- 4/18/2024 12:00:00 AM
Customer Service Representative
- Sunset Heating, Cooling, & Plumbing
-
Portland, OR
- Overview: Looking to TRADE up to a better opportunity? Sunset Heating and Cooling has an exciting opportunity for a Cust...
- 4/18/2024 12:00:00 AM
Customer Service Representative
- CampusPoint
-
Beaverton, OR
- Here is your opportunity to deliver accessible, high-quality integrative healthcare (IH) solutions that promote member h...
- 4/18/2024 12:00:00 AM
Customer Service Representative
- Common Energy
-
Portland, OR
- About Common, Common Energy is revolutionizing the energy sector. Our platform enables homeowners and businesses to conn...
- 4/17/2024 12:00:00 AM
Customer Service Representative
- ZoomCare
-
Portland, OR
- **Description** When you join the ZoomCare team, you'll work on the cutting edge of healthcare in America, helping turn ...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- Choice Hotels
-
Portland, OR
- Job Description Job Description Full or part time Front Desk Agent Customer Service Representative Job Summary: Long ter...
- 4/15/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Portland, OR
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/14/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Beaverton, OR
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/14/2024 12:00:00 AM
About Portland, Oregon
Portland is the largest and most populous city in the U.S. state of Oregon and the seat of Multnomah County. It is a major port in the Willamette Valley region of the Pacific Northwest, at the confluence of the Willamette and Columbia rivers. As of 2017, Portland had an estimated population of 647,805, making it the 26th-largest city in the United States, and the second-most populous in the Pacific Northwest (after Seattle). Approximately 2.4 million people live in the Portland metropolitan statistical area (MSA), making it the 25th most populous MSA in the United States. Its Combined Statist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative Sr. jobs
$45,783 to $58,709
Portland, Oregon area prices
were up 3.9% from a year ago
were up 3.9% from a year ago