eCommerce Customer Service Representative Sr. jobs in Racine, WI

E-Commerce Customer Service Representative
The Customer Service Associate collaborates with internal team members and has direct communication with customers. All communication requires an emphasis on professional and positive communication of accurate information in a timely fashion.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Answer customer inquiries quickly and efficiently through a variety of platforms including via email, online chat, telephone, and social media platforms such as Instagram and Facebook.
• Process various customer service transactions including orders, returns, refunds, exchanges, and warranty claims within the appropriate software platform.
• Process customer inquiries in a timely manner with accurate information and a positive tone of voice whether written or verbal.
• Assist warehouse team with receipt of customer returns and refund processing, as needed.
• Assist with shipping and tracking as needed by the warehouse team.
• Assist with various projects as assigned by direct supervisor.
• Other duties as assigned.

EXPERIENCE AND REQUIRED SKILLS:

• 1 – 2 years’ related experience with e-commerce customer service is required.
• Strong customer service skills with a positive, enthusiastic, and energetic attitude.
• Proficiency with on-line chat, social media, and call center platforms required.
• Good computer skills with various transactional platforms for the processing of orders, returns, refunds, etc.
• Detail oriented with strong writing, analytical and organizational skills.
• Adaptable to fast-paced environment with the ability to multitask concurrent priorities in an organized manner.
• Great interpersonal skills with the ability to work cohesively within a team environment.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal and state.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (Required)

Work Location: In person