eCommerce Customer Service Representative Sr. jobs in Richmond, VA

• Schedule natural gas within the BHE GT&S software systems
• Maintains excellent customer service and provides alternate solutions to customer concerns
• Reviews, monitors, and reconciles activities required to ensure the transportation of natural gas is completed efficiently and timely.
• Performs electronic transactions by processing of nominations and scheduling while adhering to regulations.
• Develops and maintains relationships with assigned key account customers and is normally the single point of contact for multiple customers.
• Service all customer requests and provide advanced information on company policies practices and tariff provision.
• Work with customers and less experienced employees to explain company policies practices tariff provisions and transportation procedures.
• Aid in individualized training on transportation storage procedures and software usage at a moderate to complex level.
• Monitor customer activities to not only ensure compliance with tariff provision but also to assist customers in effectively utilizing contractual commitments to promote the best use of services.
• Other tasks as required.
• Candidates may be required to work a rotating schedule including days, nights, weekends, and holidays.

Customer Service Representative 1

• Bachelor's plus 0-2 years of experience

Customer Service Representative 2

• Bachelor's plus 3-4 years of experience

Sr Customer Service Representative

• Bachelor's plus 5 years of experience

All Levels

• Ability to perform data analysis and data entry
• Ability to define problems, collect data and draw conclusions.
• Ability to communicate effectively, establish rapport and speak persuasively.
• Ability to negotiate problem solutions.
• Effective interpersonal skills
• Ability to work both independently and within a team
• Must be reliable and consistently demonstrate high quality work
• Experience in gas transportation or scheduling preferred.
• Knowledge of transmission pipeline system, facility operations, tariff provisions and service agreements preferred.
• Knowledge of customer facilities and operations, transportation rules and policies and interconnections preferred.