eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Start your journey as a Customer Service Representative at Cinch Connectivity Solutions. You'll serve as primary inside sales contact to customers for information related to non-standard product requirements, order entry, status, expediting, delivery, product availability, pricing and quotations.
Our customer team is proud of their contributions, supporting a broad range of internal customers and requests while ensuring the uninterrupted development and manufacturing of high-tech products for key industries like aerospace and defense.
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Work Opportunity
Bel will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.
Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Bel is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected Veteran status.
We are committed to providing a workplace free of any discrimination or harassment.
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