eCommerce Customer Service Representative Sr. jobs in Sacramento, CA

Why Choose Us:

• Customer-Centric Focus: We guarantee 100% customer satisfaction at Bell Brothers. As a Web Customer Service Representative, you'll play a key role in ensuring this promise is kept with every customer interaction.
• Dynamic Responsibilities: From handling a high volume of inquiries via various channels to booking appointments with a high conversion rate, you'll be at the forefront of delivering exceptional service.
• Problem Solving: Utilize critical thinking skills to identify client concerns and provide effective solutions. Your ability to make sound judgment calls and express empathy will be crucial in exceeding customer expectations.
• Product Knowledge: Proactively gain and understand our products and services, allowing you to assist clients and relay information to internal departments efficiently.
• Professional Growth: Join a culture that values motivation and passion. We encourage personal and professional development to help you thrive in your role.

Requirements:

• Customer-Centric Mindset: Dedication to providing superior customer service is a must.
• Typing Skills: Must type at least 50 WPM
• Communication Skills: Exceptional written and verbal communication skills, with the ability to handle elevated customers professionally and patiently.
• Multitasking Mastery: Navigate a fast-paced, deadline-driven environment while maintaining accuracy and attention to detail.
• Flexibility: Work within a flexible schedule, showcasing your commitment to delivering exceptional service even during varying shifts.

Benefits:

• Comprehensive Package: Enjoy medical, dental, vision, life insurance, and a 401K plan.
• Work-Life Balance: Paid time off ensures you have the time you need for relaxation and personal pursuits.

Working Conditions:

• Professional Environment: Use standard office equipment while enjoying the camaraderie of a fast-paced, goal-driven setting.
• Career Development: Embrace a role where your dedication can lead to personal and professional growth.

Don't miss this chance to be part of a team that values your skills, passion, and commitment to exceptional customer service. Join Bell Brothers and make a difference in the lives of our valued customers. Apply today!