eCommerce Customer Service Representative Sr. jobs in San Bernardino, CA

eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Representative I
  • Bear Valley Electric Service, Inc.
  • Big Bear, CA FULL_TIME
  • At Bear Valley Electric, we work hard to provide our customers, with superior customer service, and safe, reliable, and quality power. We do it each and every day, safely and with confidence. Bear Valley Electric Service has served the Big Bear Valley since 1929. Today, we provide electric power to approximately 24,750 customers. We serve a resort community with a mix of full-time and part-time residents. These 23,250 residents represent more than 93 percent of our customers. We also serve approximately 1,500 commercial, industrial and public authority customers, including the Bear Mountain and Snow Summit ski resorts. Bear Valley Electric Service has implemented a comprehensive wildfire mitigation program, inserted cutting edge technology into all aspects of its business and operations and is aggressively pursuing a greener energy supply portfolio and a sweeping electrification strategy.


    THIS POSITION REQUIRES RESIDENCY IN OUR SERVICE AREA


    POSITION DEFINITION: This is an entry level position with responsibilities for handling customer requests, inquiries and complaints. As a professional service provider, the CSR I interacts with BVES, Inc. customers to provide them with information and address their needs either in person or through the telephone.


    ACCOUNTABILITY

    The incumbent is accountable for ensuring timely intervention on all customer service procedures and policies. This include the responsibility to investigate and resolve escalated and complex customer concerns and successful collaboration with internal and external resources. The CSR I is responsible for embracing new technologies, striving always to produce process improvements and to meet all goals and deadlines. The incumbent is skilled in the ability to be accountable, answer questions, and find solutions for customer and billing issues.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Handles customer inquiries in accordance with the company’s guidelines and policies
    • Responds quickly and accurately to routine customer requests, inquiries, complaints, and provides proper and timely follow-up
    • Responds to customer contacts in person, by telephone or via written correspondence
    • Provides accurate and timely information in reply to customer’s questions, service requests, or complaints. Familiar with basic aspects of customer service including billing, payments, credit arrangements, adjustments, service requests, meter information, rate schedule changes, engineering and construction activities
    • Efficiently utilizes the Oracle CC&B CIS system to update customer information, create new accounts, generate and complete field activities, review meter reads in preparation for billing, and post customer payments
    • Performs other duties as assigned
    • Works under close supervision

    Skills and Competencies

    • Familiar with MS Office Suite
    • Strong written and verbal communication skills
    • Intermediate math skills
    • Bilingual skills are desirable but not required
    • Energetic and self-motivated team player with ability to work effectively and cooperatively with team members
    • Outstanding customer service skills
    • Ability to plan and prioritize work
    • Accuracy with record keeping and strong ability to organize

    MINIMUM QUALIFICATIONS

    • High school diploma or equivalent
    • Previous electric or utility industry experience preferred
    • Ability to calculate a bill based on rates

    Qualities of a Successful Customer Service Representative

    • Trustworthy; strong personal integrity
    • Strong level accountability and ownership
    • Collaborative/Team oriented
    • Emotional Maturity
    • Exhibits professionalism with internal and external contacts
    • Organized with strong attention to detail and time management skills
    • High degree of initiative; self-starter
    • A responsible attitude with calmness under pressure
    • Ability to think quickly and come up with solutions

    The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, or competencies associated with this job.


    NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.


    May include but not limited to standing, walking, bending, pulling and/or pushing, grasping, lifting, reaching, stooping and crouching, color determination, typing, sitting, reading, speaking and listening.


    BENEFITS

    Our Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow. Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents. We also offer paid vacation and sick time and twelve Company paid holidays per year. To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan. Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans.


    COMPENSATION INFORMATION

    The compensation range provided is in compliance with state specific laws. Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors.


    The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check.


    NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.

  • 10 Days Ago

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Customer Service Representative
  • Circle K
  • Morongo Valley, CA FULL_TIME
  • Store 2700770: 49594 29 Palms Hwy, Morongo Valley, California 92256Availability - Shift/Days Flexible Availability Customer Service RepresentativeWe want you to join our team as a Customer Service Rep...
  • 16 Days Ago

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Teller/Customer Service Representative
  • Cashback Loans
  • San Bernardino, CA FULL_TIME
  • Established in 2003, Cashback Loans is a Southern California financial services leader who has built a reputation for providing short-term financial solutions. Our friendly staff and dedication to pro...
  • 16 Days Ago

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Customer Service Representative
  • Circle K
  • Mentone, CA FULL_TIME
  • Store 2708735: 2097 Mentone Blvd, Mentone, California 92359Availability - Shift/Days Flexible Availability Customer Service RepresentativeWe want you to join our team as a Customer Service Representat...
  • 19 Days Ago

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Insurance Customer Service Representative
  • Stewart's United Agencies Insurance
  • Victorville, CA FULL_TIME
  • Job Description Mission of the Personal Lines Account Manager To serve and grow the book of clients assigned to you by providing extraordinary service, educating the customer, identifying revenue grow...
  • 19 Days Ago

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Customer Service Representative
  • Circle K
  • Big Bear, CA FULL_TIME
  • Store 2700358: 540 W Big Bear Blvd, Big Bear City, California 92314Availability - Shift/Days Flexible Availability Customer Service RepresentativeWe want you to join our team as a Customer Service Rep...
  • 19 Days Ago

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0 eCommerce Customer Service Representative Sr. jobs found in San Bernardino, CA area

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Customer Service Representative
  • E-Z Mix Inc
  • Rialto, CA
  • Job Description Job Description Interested Candidates will need to complete an application onsite from Monday through Fr...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative
  • Walmart
  • San Bernardino, CA
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative
  • Walmart
  • Mentone, CA
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative
  • Fadeaway Marketing
  • Riverside, CA
  • Job Description Job Description Fadeaway Marketing is the engine room for success! Our Customer Service Representative t...
  • 4/24/2024 12:00:00 AM

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Client Service Associate
  • Lincoln Investment
  • Glendora, CA
  • Job Description Job Description Company Overview: K2 Financial Partners is a wealth management company based in Glendora...
  • 4/23/2024 12:00:00 AM

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Client Service Associate
  • K2 Financial Partners
  • Glendora, CA
  • Company Overview: K2 Financial Partners is a wealth management company based in Glendora, California. We pride ourselves...
  • 4/22/2024 12:00:00 AM

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Customer Service Representative
  • CPM San Bernardino
  • Highland, CA
  • Creative Perspectives is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have a...
  • 4/22/2024 12:00:00 AM

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Client Service Associate
  • K2 Financial Partners
  • Glendora, CA
  • Company Overview: K2 Financial Partners is a wealth management company based in Glendora, California. We pride ourselves...
  • 4/21/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 59.6 square miles (154 km2), of which 59.2 square miles (153 km2) is land and 0.4 square miles (1.0 km2), or 0.74%, is water. The city lies in the San Bernardino foothills and the eastern portion of the San Bernardino Valley, roughly 60 miles (97 km) east of Los Angeles. Some major geographical features of the city include the San Bernardino Mountains and the San Bernardino National Forest, in which the city's northernmost neighborhood, Arrowhead Springs, is located; the Cajon Pass adjacent to the northwest border; City...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative Sr. jobs
$46,398 to $59,497
San Bernardino, California area prices
were up 3.0% from a year ago