eCommerce Customer Service Representative Sr. jobs in San Francisco, CA

Thanks for your interest in Mercury!

At our core, we believe that everyone deserves access to the solutions they need to achieve financial freedom. We're a profitable, high-growth startup that's on a mission to empower founders and finance teams with advanced tools to build and scale faster.

As a member of this team, you’ll be our first E-commerce SDR joining the high-performing Sales Development team at Mercury. This might be the right role for you if:

• You’re the kind of person who thrives on hitting targets & metrics. 
• Your aspirations are focused on becoming the top-performing salesperson in the industry.
• Hearing “no” doesn’t scare you, it only fires up your motivation. You remain relentlessly optimistic, always fueled with energy and determination.

You will:

• Be the face of our company, reaching out to potential customers and introducing them to Mercury.
• Conduct research to identify and target potential customers while collaborating with the sales team to develop and implement outreach strategies.
• Cold call, social and email prospecting to generate interest and schedule meetings.
• Qualify leads to ensure they meet our ideal customer profile.
• Build relationships with prospects to understand their needs and pain points and schedule meetings with the sales team.
• Track and report on sales metrics and pipeline activity.

You have:

• You have 1 year of experience in sales/business development or something you feel is equivalent.
• Bonus: You have up to 1 year of experience in e-commerce sales/business development
• You're a people person with excellent communication with the ability to share complicated ideas with clarity and precision.
• You're a hustler with a proven track record of achieving and exceeding goals.
• You're creative and tenacious, always looking for new and innovative ways to reach potential customers.
• You're a team player who wants to level up with your teammates and you are comfortable working in a fast-paced, dynamic environment.
• You have a passion for fintech.
• You enjoy learning about companies with complex technical products.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. 

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a job candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. 

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $70,800 - $88,500
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $63,700 - $79,700
• Canadian employees (any location): CAD 64,400 - 80,500

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