eCommerce Customer Service Representative Sr. jobs in Santa Cruz, CA

eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Representative
  • FYZICAL Therapy and Balance Centers
  • Capitola, CA FULL_TIME
  • If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Capitola, CA, that is a perfect fit for you!

    As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.

    This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today!

    Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Capitola, CA!

    We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

    Start down your exciting career path today by applying for our Customer Service Representative job opening!

    Job Responsibilities

    • Handle patient scheduling, appointments, multi-phone line
    • Gather new patient data; keep track of all patient referrals
    • Disseminate information to patients; act as a go-between for patients and physicians
    • Send and keep a log of all reports sent to doctors
    • Send benefits paperwork to billing companies
    • Handle all scheduling and ensuing communication
    • Answer phones, act as a patient liaison, answer any questions from potential or current patients
    • Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
    • Collect new patient intake information; track all clinic referrals
    • Fax reports to physicians; keep a log of incoming reports
    • Verify Insurance and track insurance-covered visits; take copayments
    • Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
    • Communicate with the office manager and clinicians about scheduling/patient arrival

    Required Skills and Qualifications


    • Valid driver's license and reliable transportation
    • Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
    • H.S. graduate or GED certificate
    • Excellent at handling details, communicating and multitasking
    • Great demeanor, strong integrity and compassion
  • 1 Day Ago

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Customer Service Representative II
  • Bellows Plumbing, Heating, Cooling & Electrical
  • Santa Cruz, CA FULL_TIME
  • Bellows Plumbing, Heating, Cooling & Electrical is looking for a highly motivated, enthusiastic Customer Service Representative (CSR) Primary responsibilities include responding to customer inquires t...
  • 3 Days Ago

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Customer Service Representative
  • Robert Half
  • Watsonville, CA PER_DIEM
  • Available Positions for Customer Service Representatives!Robert Half has a rewarding career opportunity for an articulate, highly-skilled Customer Service Representative. Do you wish to take your soci...
  • 22 Days Ago

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Customer service representative
  • Fujitsu
  • Santa Cruz, CA FULL_TIME
  • 00 - Php25,000.00 per month Benefits : - Opportunities for promotion- Paid training- Promotion to permanent employeeSchedule : - 8 hour shift- Rotational shift- Shift systemSupplemental Pay : - 13th m...
  • Just Posted

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Customer Service Representative
  • Bellows Plumbing, Heating, Cooling & Electrical
  • Santa Cruz, CA FULL_TIME
  • Bellows Plumbing, Heating, Cooling & Electrical is looking for a highly motivated, enthusiastic Customer Service Representative (CSR) Primary responsibilities include responding to customer inquires t...
  • 10 Days Ago

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Customer Service/Inside Sales Representative
  • Applied Industrial Technologies
  • Watsonville, CA FULL_TIME
  • We are hiring a full-time creative, resourceful customer service representative (CSR) in Watsonville. In this role, you will provide professional and timely support to our sales team and customers. As...
  • 2 Days Ago

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0 eCommerce Customer Service Representative Sr. jobs found in Santa Cruz, CA area

Santa Cruz (/ˈsæntə ˈkruːz/, Spanish: Holy Cross) is the county seat and largest city of Santa Cruz County, California. As of 2013 the U.S. Census Bureau estimated Santa Cruz's population at 62,864. Situated on the northern edge of Monterey Bay, about 32 mi (51 km) south of San Jose and 75 mi (120 km) south of San Francisco, the city is part of the 12-county San Jose-San Francisco-Oakland Combined Statistical Area. Santa Cruz is known for its moderate climate, natural environment, coastline, redwood forests, alternative community lifestyles, and socially liberal leanings. It is also home to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative Sr. jobs
$48,749 to $62,515
Santa Cruz, California area prices
were up 2.5% from a year ago