eCommerce Customer Service Representative Sr. jobs in Sioux Falls, SD

eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Customer Elation
  • Marshall, MN FULL_TIME,PART_TIME
  • Telephone Customer Service Representative

    We are currently seeking 12:30PM-10PM and every 4th weekend availability.

    If your true calling is to make other people's day, we want to hear from you! Every day we come ready to fight the good fight against impersonal service and automated voice systems. We embrace the charge to help our thousands of small business customers grow their businesses.

    What is a Customer Service Operator?

    Our technology enables us to be a virtual extension of our customers' teams and make a direct impact on their businesses every day. If you're a strong typist who loves tech, and customer service, read on!

    Overview

    As an extension of our customer's office, the Operator role is one of the most important at Customer Elation. Every interaction is an opportunity to carry out our mission of treating callers the way you want to be treated – they do not call it the Golden Rule for nothing!

    Our Accountabilities

    • Adhere to Customer Elations call-handling expectations, limiting personal bias while answering calls professionally in your own tone.
    • Create exceptional caller experiences that deliver meaningful connections with customers and callers.
    • Maintain accuracy, mindfulness, and strong attention to detail in written communication. Cross "T's" and dot "I's," use proper spelling, grammar, and logical message composition. Communicate professionally and with personality.
    • Multi-task in a fast-paced, technology-rich environment. Toggle between screens and applications simultaneously.
    • Precisely and consistently follow call-handling instructions on every call. Provide detailed, accurate notes and messages from callers, and take ownership of mistakes when they happen.

    Your Key Attributes

    • You display a certain ease and grace under pressure. Your positivity and can-do attitude are amplified when you are handling multiple tasks at once. You are adaptable and coachable.
    • You diligently follow instructions yet are comfortable going off-script when the situation calls for it. You take pride in representing our customers and providing a fantastic virtual first impression for a wide variety of businesses.
    • Your ability to understand and anticipate your customer's need. You are service-oriented.
    • Your laser focus and high attention to detail allow you to accurately depict the spirit of a message while distilling the content to ensure it is concise, relevant, and meaningful to coworkers and to the customer. You are incredibly well-written.
    • You are a team player, both reliable and present in your role. Your leaders and co-workers can count on you to do what you say you'll do.
    • You are positive and professional with a high degree of emotional intelligence.

    Working conditions

    Normally work takes place in an open office, call center environment with a diverse employee population. This is a coverage position that requires the ability to work a predictable and consistent schedule. It requires the ability to sit/stand and work at a computer for extended periods of time, using finger/hand dexterity to manipulate a keyboard/mouse in a fast-paced, high-volume environment. It requires the ability to communicate effectively with a diverse audience in person, by phone, and by computer. Applicants must be 17 years of age or older to apply.

    Customer Elation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!

    We are currently seeking full-time and part-time positions for evenings and weekends. Other shift times may be available after training and with experience and tenure.

    Job Types: Full-time, Part-time

    Pay: From $18.20 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Life insurance
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Evening shift
    • Night shift
    • Weekends as needed

    Work Location: In person

  • 2 Days Ago

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Customer Service Representative
  • PCC An Ambulance Billing Service
  • Castlewood, SD FULL_TIME
  • **SERIOUS APPLICANTS ONLY** PCC is growing by over 20% in the last 5-6 years! Established in 1999, PCC is dedicated to providing the highest quality ambulance coding, billing & account management serv...
  • 6 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Orange, IA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 19 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Sibley, IA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 19 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Windom, MN FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 19 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Huron, SD FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 21 Days Ago

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0 eCommerce Customer Service Representative Sr. jobs found in Sioux Falls, SD area

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Registered Nurse - Critical Care - Full Time Rotating
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career with Us As one of the largest not-for-profit health systems in the United States, Sanford Health is a...
  • 3/28/2024 12:00:00 AM

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Mobile Out Patient Physical Therapist - Sioux Falls, SD - Full Time
  • Good Samaritan Society
  • Sioux Falls, SD
  • Create Your Career With Us! Join our not-for-profit organization that has provided over 100 years of housing and service...
  • 3/28/2024 12:00:00 AM

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Associate Financial Representative
  • Modern Woodmen of America
  • Sioux Falls, SD
  • The ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial...
  • 3/28/2024 12:00:00 AM

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Financial Advisor
  • Prudential Financial
  • Sioux Falls, SD
  • Prudential Advisors is looking for an experienced financial professional in the Sioux Falls area that is interested in w...
  • 3/28/2024 12:00:00 AM

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Senior Buyer
  • POET
  • Sioux Falls, SD
  • ABOUT POET At POET, it is our mission to be good stewards of the Earth by converting renewable resources to energy and o...
  • 3/28/2024 12:00:00 AM

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Patient Access Representative | Float | 40Hrs/Week
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/28/2024 12:00:00 AM

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RN Traveler - Solutions By Sanford - Sioux Falls Central Resource Pool - FT
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career with Us As one of the largest not-for-profit health systems in the United States, Sanford Health is a...
  • 3/28/2024 12:00:00 AM

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MA - Integrative Health - Full Time
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career with Us With over 224 clinic locations and 46 medical centers, Sanford Health is one of the largest a...
  • 3/28/2024 12:00:00 AM

Sioux Falls (/ˌsuː ˈfɔːlz/) (Lakota: Íŋyaŋ Okábleča Otȟúŋwahe; "Stone Shatter City") is the most populous city in the U.S. state of South Dakota and the 143rd-most populous city in the United States. It is the county seat of Minnehaha County and also extends into Lincoln County to the south, proximate with the Minnesota state line. It is the 47th-fastest-growing city in the United States and the fastest-growing metro area in South Dakota, with a population increase of 22% between 2000 and 2010. As of 2019, Sioux Falls had an estimated population of 187,200. The metropolitan population of 259,0...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Service Representative Sr. jobs
$39,343 to $50,454
Sioux Falls, South Dakota area prices
were up 0.8% from a year ago