eCommerce Customer Service Representative Sr. jobs in Spartanburg, SC

Corrugated Background knowledge and Harry Rhodes (HRMS) experience is preferred but not required.

This position is responsible for estimating, quoting, obtaining tooling costs, placing customer orders based on communications from the customer and or sales force and for monitoring warehouse inventory and placing fullfillment orders so that product is available to meet customer needs. This position works closely with all departments in the development and maintenance of customer specifications and resolution of any customer specific or production / shipping issues or requirements relative to the products and services that we provide. This position may also be required to maintain customer specific spreadsheets and submit periodical information to the customer as required. The Customer Service Representative (CSR) posseses knowledge of commonly used concepts in the packaging industry and relies on instructions / pre-established guidelines to perform specific job functions. Enter orders for the Purchase of material and supplies for the company in the HRMS system. Deliver information to Customer Service and Production on purchased items that will affect the on-time delivery of product to the customer, internal or external.

Other job duties may be assigned to the CSR depending on customer base and specific requirements for both internal and external customers.

Handling of the Order Entry Process (60 % of the time)

1. Responsible for the accurate and timely order entry as well as editing of orders.

2. Responsible for estimating new items and following set ISO departmental procedures. This includes any required quotations

to be sent to the customer and obtaining quotations from suppliers. Bid Packages may also be required to be completed as

part of the estimating / quotation process.

3. Monitor warehouse inventory on warehouse items and place orders that meet customer requirements and ensures inventory

turns for financial performance of the company.

4. Responsible for comprehending and maintaining correct pricing, index levels, and contribution percentages.

5. Must maintain and create master spec folders for each item processed.

6. Must maintain and keep files up-to-date for pricing and/or vendor issues.

7. Serves as a back up for other department CSR'; due to absences, as needed and required.

8. Attends customer meetings and interacts with customers and sales force as needed and required.

Provides Sales Support (20 % of the time)

1. Respond to customer and sales inquiries in a timely and accurate manner.

2. Prepare correspondence and reports as required, this includes any required spreadsheets.

3. Provide product information to internal and external customers, as needed

4. Provide General Manager and / or Customer Support Manager with information needed for pricing guidelines.

5. Work with Sales and customers on customer complaints. Works internally with QA to ensure proper notification and issuance of necessary paperwork for proper handling of credits. Issues return authorizations to shipping as needed and required.

Responds to Customer Needs (20 % of the time)

1. Resolve customer issues daily while working in a fast paced work environment.

2. Continuously improve customer service and sales support activities.

3. Work with customers and production on customer owned items.

4. Comprehend and maintain pricing on all items to ensure proper invoicing.

5. Work with Accounts Receivable on all pricing and invoicing problems.

6. Coordinate and assist with customers' special projects.

7. Work with the Quality Assurance on quality issues and supply feedback to customer, as needed and required.

8. Work with internal departments and make changes to customer specifications as needed and required.

Job Type: Full-time

Pay: $19.12 - $23.02 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person