eCommerce Customer Service Representative Sr. jobs in Springfield, MA

One of Hartford Business Journal’s BEST places to work in

Connecticut is hiring!

Be a part of a fast-growing company with a commitment to the

community and environmental sustainability.

Customer Service Representative

Answer phones to respond to orders, general customer inquiries,

invoice questions, and customer complaints.

Essential Functions / Position Responsibilities:                 

• Answer phones and respond to customer requests.                   
• Provide customers with service information.              
• Identify, research, and resolve customer issues using computer system.          
• Transfer customer calls to appropriate staff and complete call logs / reports.            
• Follow up on customer inquiries not immediately resolved.
• Research billing issues.            
• Work all assigned shifts from scheduled start time to scheduled end time.
• Take an active role in the improvement of safety and health in the workplace.              
• Sell services and place customer orders in computer system.
• Schedule services for customer.            
• Assist other departments with questions.               
• Research misapplied payments.               
• Recognize, document, and alert supervisor to trends in customer calls.

BENEFITS:

• Ranked one of Hartford Business Journal’s Best Places to work in Connecticut.
• Beautiful newly renovated office space in Enfield.
• Competitive pay and benefits.
• Lots of opportunity for advancement!
  • This company is currently expanding with lots of new opportunity.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About the Company:
TEKsystems

About TEKsystems:

• We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
• The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Company Size:
5,000 to 9,999 employees

Industry:
Staffing/Employment Agencies

Founded:
0

Website:
https://www.teksystems.com/en/