eCommerce Customer Service Representative Sr. responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a eCommerce Customer Service Representative Sr. ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, eCommerce Customer Service Representative Sr. typically reports to a supervisor or manager. The eCommerce Customer Service Representative Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a eCommerce Customer Service Representative Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Description
Meyer Distributing is a complete wholesale distributor: automotive, RV/towing, outdoor living, marine, and more. With 85 locations across the country, Meyer services dealers nationwide. Meyer Logistics is a transportation company that serves as the backbone of Meyer Distributing’s shipping network. Meyer Logistics has a fleet of 500 top-of-the-line trucks. Meyer Distributing & Logistics are driven to perform – come join our team today!
The eCommerce Customer Support Representative is responsible for customer service support tasks including reviewing and processing orders, providing order and product support to customers through verbal and written communication, and assisting the team with sales generating projects.
Job Duties include but are not limited to:
Benefits:
Job Requirements:
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