eCommerce Customer Service Representative Sr. jobs in Wilmington, DE

Please note that this is a 1 year contract position.

M-F 9am to 6pm

Requirements:

Relatable job experience, and/or relatable education.
Must be proactive in solving business problems.
Problem solving skills, both customer based and issues technical in nature.
Possess excellent verbal and written communication, organizational, and attention to details skills.
Manager is looking for some higher education or specialized training/certification, or equivalent combination of education and experience.
Associates/ Bachelors Degree preferred.
Typically minimum of 3 years relevant experience for entry to this level.
Requires complete understanding of general and technical aspects of job.

Job Posting Description

We are looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customer based in the United States while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organization skills. Your primary responsibility will be creating sales quotes but you will be expected to take appropriate ownership to resolve issues throughout the quote to cash cycle. A clear set of priorities and expectations for the job and the company provide a framework for you to innovate new ways of meeting customer needs.

As a backup scheduler, you will lead and optimize all service delivery operations for the service teams. Responsible for meeting customer response times, providing quality customer service, and ensuring all resources are properly setup for customer and onsite services. You will define all scheduling plans for installations, repairs, and preventative maintenance needs.

Responsibilities include:

Successfully manage communications with customers and internal teams.
Build relationships with internal business partners to provide top level customer service.
Select the most cost-efficient field service engineer. This is done based on the services needed, location, and time frame.
One of the points of contact for repairs and preventative maintenance services for district leadership
Schedules calls, based on repairs and services, as needed and/or monthly basis.
Confirm all service plans for customers and field service engineers.

Applicants must provide their phone number. Reference job number A4015.