eCommerce Customer Support Manager jobs in Akron, OH

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

D
2nd shift Domestic Sorter
  • DHL eCommerce
  • Ohio, OH FULL_TIME
  • SUMMARY:

    The Domestic Sorter will perform domestic United States mail processing ensuring the mail is correctly sorted, clearly printed and that labels are placed correctly; will ensure all sorting procedures are properly followed.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Sort all mail by sort area requirements and in accordance with company quality process standards
    • Meet sorting production quota standards
    • Inspect each piece of mail to ensure the indicia are affixed correctly and the zip code on the indicia matches the address zip code
    • Maintain cleanliness of work area
    • Duties may include reassignment to alternate operational areas as business needs require
    • Essential duties are not necessarily exhaustive and may be supplemented or otherwise revised by DHL at its sole discretion

    EDUCATION AND/OR EXPERIENCE:

    • High School or equivalent training and/or related experience preferred

    REQUIREMENTS/SKILLS:

    • Understand and carry out oral instructions
    • Ability to sort alphabetically and numerically
    • Understand standardized math processes, e.g., count, addition and subtraction
    • Work under pressure, rapidly for long periods of time
    • Work as a member of a team
    • This work is routine by nature with established routines and standing instructions
    • Interface with other employees in the same department on a regular basis 

    PHYSICAL DEMANDS:

    • Walk, push, pull and lift up to 50 lbs. (additional weight may be required with assistance)
    • Reach overhead, squat, bend or kneel most of the work shift
    • Transport mail utilizing pallet jack
    • This is a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting 

    As a leading logistics company in one of the fastest growing industries, at DHL eCommerce Solutions, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

    • Competitive Pay
    • Retirement Savings - 401k with company match
    • Medical, Dental, Vision, Well-being programs
    • FSA/HSA availability
    • Tuition Reimbursement
    • Paid Time Off including vacation and sick time
    • Company Paid Holidays and Floating Holidays
    • Employee Discount Program
    • Employee Assistance & Work Life Program
    • Short Term and Long-Term Disability
    • Life Insurance

    EQUAL OPPORTUNITY EMPLOYER - VETERANS / DISABILITY

     
     
  • 15 Days Ago

D
3rd shift Operations Supervisor
  • DHL eCommerce
  • Ohio, OH FULL_TIME
  • SUMMARY: The Operations Supervisor is responsible for executing the policies and procedures necessary to manage the physical manipulation of mail/small parcels, within, into, and out of assigned Distr...
  • 10 Days Ago

D
Domestic Sorter - 3rd Shift
  • DHL eCommerce
  • Ohio, OH FULL_TIME
  • SUMMARY: The Domestic Sorter will perform domestic United States mail processing ensuring the mail is correctly sorted, clearly printed and that labels are placed correctly; will ensure all sorting pr...
  • 30 Days Ago

D
3rd shift DDU Runner
  • DHL eCommerce Solutions
  • Ohio, OH FULL_TIME
  • SUMMARY: The DDU Runner will assemble set ups for several departments, process DDU parcels sacks, load completed containers and perform final QC check before parcels/mail leaves the terminal. ESSENTIA...
  • 1 Month Ago

C
ACT Case Manager
  • Community Support Services Inc
  • Akron, OH FULL_TIME
  • The Opportunity: We are seeking to hire a Case Manager – ACT Team. This individual provides ongoing community psychiatric support treatment services for a select group of clients who have a serious an...
  • 19 Days Ago

C
Case Manager - Behavioral Health
  • COMMUNITY SUPPORT SERVICES INC
  • Akron, OH OTHER
  • Job Details Job Location: Community Support Services - Akron, OH Salary Range: $19.00 - $25.00 Hourly DescriptionThe Opportunity: We are seeking to hire a Case Manager to join one of our regional trea...
  • 8 Days Ago

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0 eCommerce Customer Support Manager jobs found in Akron, OH area

S
Customer Success Manager, US REMOTE
  • Samsung SDS America
  • Cleveland, OH
  • Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-fa...
  • 4/22/2024 12:00:00 AM

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Customer Success Manager
  • Neograf Solutions Llc
  • Lakewood, OH
  • NeoGraf has been the world leader in the industry for more than 140 years, developing the most comprehensive graphite so...
  • 4/22/2024 12:00:00 AM

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Sales Associate
  • HOT TOPIC
  • Fairlawn, OH
  • Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience ...
  • 4/22/2024 12:00:00 AM

F
Operations Manager
  • Floor & Decor Holdings, Inc.
  • Cuyahoga Falls, OH
  • PURPOSE This position is responsible for all aspects of store operations, which include providing an exceptional shoppin...
  • 4/21/2024 12:00:00 AM

U
Water Meter Installer (Entry Level)
  • UTILITY METERING SOLUTIONS
  • Akron, OH
  • Job Description Job Description UMS is seeking Water Meter Installers. (Entry Level) The successful candidate should be ...
  • 4/21/2024 12:00:00 AM

M
Customer Experience Manager
  • Michaels Stores
  • Canton, OH
  • Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsNort...
  • 4/20/2024 12:00:00 AM

U
Laborer
  • UTILITY METERING SOLUTIONS
  • Akron, OH
  • Job Description Job Description UMS is seeking Laborers with good work history to join our project team. A background or...
  • 4/18/2024 12:00:00 AM

C
Drive-Thru Director
  • Chick-fil-A
  • Cleveland, OH
  • At Chick-fil-A, we are always searching for people who seek to "faithfully steward" their responsibilities by "having a ...
  • 4/18/2024 12:00:00 AM

Akron (/ˈækrən/) is the fifth-largest city in the U.S. state of Ohio and is the county seat of Summit County. It is located on the western edge of the Glaciated Allegheny Plateau, about 30 miles (48 km) south of Cleveland. As of the 2017 Census estimate, the city proper had a total population of 197,846, making it the 119th-largest city in the United States. The Greater Akron area, covering Summit and Portage counties, had an estimated population of 703,505. The city was founded in 1825 by Simon Perkins and Paul Williams, along the Little Cuyahoga River at the summit of the developing Ohio and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$72,412 to $118,497
Akron, Ohio area prices
were up 1.6% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020