eCommerce Customer Support Manager jobs in Allentown, PA

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Q
Virtual Assistant
  • Quality Customer Care
  • Allentown, PA FULL_TIME
  • Customer Quality Care is in need of Virtual Assistants that can market and advertise for vacation packages while managing customer queries. You will also be asked to process Itineraries, modifications, and escalate complaints across a number of communication channels. Friendly approach to clients advising on their needs and request.

    Responsibilities

    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer issues with Vendor/Suppliers
    • Knowing our products inside and out so that you can answer questions.
    • Keeping records of customer interactions, transactions, comments and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.

    Qualifications

    • Comfortable using computers.
    • Experience working with customer support.
    • Knowledge of Social Media Platforms
    • Hospitality is a PLUS
    • Spanish Speaking PLUS
    • High Speed Internet
    • Computer/Tablet/Smart Phone

    Industry

    • Marketing and Advertising
    • Customer Service
    • Leisure, Travel & Tourism

    Employment Type

    • Part-time
    • Full-time

  • Just Posted

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Supervisor
  • Oakland Manager LLC
  • Bethlehem, PA FULL_TIME
  • Summary The Retail Supervisor is responsible for creating and ensuring an exceptional customer experience for our customers. This role ensures all sales are compliant with state regulations, and that ...
  • 9 Days Ago

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PT Patient Care Advocate
  • Oakland Manager LLC
  • Bethlehem, PA FULL_TIME
  • We are excited to invite candidates to apply to our Bloc Dispensary in Bethlehem, PA! Our Team is seeking ambitious positive individuals who are like-minded in their commitment to cannabis, understand...
  • 9 Days Ago

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Customer Support Team Leader
  • B. Braun Medical Inc.
  • Allentown, PA FULL_TIME
  • Overview About B. Braun B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry...
  • 18 Days Ago

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Customer Service/ Office support
  • HR Live
  • Allentown, PA FULL_TIME
  • Summary: Responsible for supporting the office and production areas in customer service and office clerical duties including but not limited to the following: Requirements: Answering all incoming call...
  • 19 Days Ago

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Customer Support Representative
  • Equiliem
  • Center, PA FULL_TIME
  • This position serves as an extension to the Field Corrective Action Team to interface with internal and external customers on Recalls and maintain electronic documentation for the department. This rol...
  • Just Posted

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0 eCommerce Customer Support Manager jobs found in Allentown, PA area

A
Customer Service Manager
  • Allstate Insurance Agency - Rajesh Khullar
  • Plymouth Meeting, PA
  • Job Description Job Description Benefits/Perks: Competitive Pay Professional Development Job Stability in a growing indu...
  • 3/28/2024 12:00:00 AM

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Account Representative
  • Allstate Insurance Agency - Rajesh Khullar
  • Plymouth Meeting, PA
  • Job Description Job Description Benefits/Perks: Competitive Pay Professional Development Job Stability in a growing indu...
  • 3/28/2024 12:00:00 AM

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PT CUSTOMER EXPERIENCE MANAGER
  • Michaels Stores
  • Pottsville, PA
  • PT CUSTOMER EXPERIENCE MANAGER page is loaded **PT CUSTOMER EXPERIENCE MANAGER** **PT CUSTOMER EXPERIENCE MANAGER** loca...
  • 3/28/2024 12:00:00 AM

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Production Planning Manager
  • Spray-Tek
  • Bethlehem, PA
  • Spray-Tek is an industry leader providing custom spray drying services to leading companies in the world's most quality-...
  • 3/27/2024 12:00:00 AM

A
Customer Service Representative
  • Apex Systems
  • Exton, PA
  • Apexis seeking Customer Service Representativesforone of our chemical clients near Malvern, PA! The ideal candidate will...
  • 3/27/2024 12:00:00 AM

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Licensed Insurance Agent
  • Main Line Home and Auto
  • Wayne, PA
  • About the job Company Description Main Line Home and Auto Insurance is a independent insurance agency located on the Mai...
  • 3/27/2024 12:00:00 AM

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Municipal Project Manager
  • Midatlantic Employers' Association
  • Allentown, PA
  • Job Description Job Description Municipal Project Manager Our client is an established full-service engineering consulti...
  • 3/25/2024 12:00:00 AM

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Merchandising Team Lead
  • Spar Group
  • Allentown, PA
  • Overview: Merchandising Team Lead SPAR is growing our retail merchandising/ installation team and hiring a Team Lead! As...
  • 3/25/2024 12:00:00 AM

Allentown (Pennsylvania Dutch: Allenschteddel) is a city located in Lehigh County, Pennsylvania, United States. It is Pennsylvania's third most populous city and the 231st largest city in the United States. As of the 2010 census, the city had a total population of 118,032 and is currently the fastest growing city in all of Pennsylvania. It is the largest city in the metropolitan area known as the Lehigh Valley, which had a population of 821,623 residents as of 2010[update]. Allentown constitutes a portion of the New York City Combined Statistical Area and is the county seat of Lehigh County. ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$75,440 to $123,456
Allentown, Pennsylvania area prices
were up 1.5% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020