eCommerce Customer Support Manager jobs in Atlanta, GA

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

A
Client Support Representative
  • A Customer's Point of View, Inc.
  • Hampton, GA FULL_TIME
  • A Customer’s Point of View is a customer experience and market research company engaged in creating value by delivering actionable insights to our clients which strategically impact the improvement of their customer experience.

    ACPVIEW Values:

    · Respect for diversity

    · Clean communication

    · Integrity and honesty

    · Ongoing individual performance

    · Passion for innovation

    · Commitment to the extra mile

    Job Summary

    We are currently looking to add to our team. The ideal candidate for this position will portray excellent verbal customer service skills and can work well within an open team environment. Client Project Support works with our Project Management team, clients, and our network of independent customer service evaluators (aka "mystery shoppers"). In this position you will be recruiting, scheduling, editing, and providing guidance to evaluators; problem-solving, reviewing submitted reports, and tracking project completion rates are all part of your day.

    In this position, you may work as a client's primary contact person in addition to coordinating their program(s), or you may work as part of a larger team.

    Key Competencies

    · Demonstrated proficiency with MS Office, particularly Outlook and Excel. Ability to learn ACPVIEW's proprietary database systems is critical.

    · Mathematical skills to calculate evaluator fees, deductions, and bonuses.

    · Ability to contribute to a positive team spirit.

    · Ability to respond to customer and team needs; to meet commitments.

    · Ability to problem-solve and find creative solutions to problems using available resources.

    · Ability to manage multiple projects at different stages in a deadline-driven environment.

    · Proactive customer service skills with evaluators; you have a sense of urgency in your work approach.

    · Ability to always use professional verbal and written communication. You must be able to use professional language and demeanor even if evaluators are not using the same!

    · Strong organizational skills - you don't fall apart when your workload gets heavier.

    · Strong interpersonal skills - you listen well to others, accept feedback well, and overall, you're a well-liked individual!

    · Ability to pay close attention to small details in communications and in the scheduling process, to catch errors or omissions before they become bigger problems. Emails with consistent spelling mistakes and bad grammar are a deal-breaker in this industry. Poor spoken grammar is also not acceptable (and we're not talking about accents here; we're talking about using slang words, offensive language, and double negatives in one's speech).

    · Ability to handle confidential information in a professional, trustworthy manner. You may be exposed to sensitive information in your work that needs to be respected by you.

    · Ability to stay on top of more than one project that each may be in different stages of completion; to deal with last-minute changes or unexpected issues with projects. It happens from time to time that clients will suddenly change their program objectives requiring you to go in a different direction than before. You don't get hung up on "having your time wasted" when that happens.

    · You must be adaptable to fluctuating deadlines yet still be able to stay focused.

    · Working knowledge of MS Excel is required for this position.

    We offer a business casual work environment in a quiet office setting, a friendly and welcoming team with potential growth opportunities for those who consistently meet and exceed key performance factors. Interviews will be scheduled with applicants who, in our view, meet the above competency criteria.

    A Customer’s Point of View’s office is located in Hampton, GA on the MARTA bus line (route 800). This is an office position.

    Job Type: Full-time

    Pay: From $17.00 per hour

    Expected hours: 37.5 per week

    Benefits:

    • Health insurance
    • Paid time off

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Work Location: In person

  • 15 Days Ago

N
Ecommerce Manager
  • Nfinity Athletic
  • Atlanta, GA FULL_TIME
  • Are you a dynamic and results-oriented professional with a passion for e-commerce and online marketing? Nfinity, a leading Cheerleading company, is seeking a talented and experienced Head of E-Commerc...
  • Just Posted

P
eCommerce Manager
  • PREMIER SPECIALTY BRANDS LLC
  • Chamblee, GA FULL_TIME
  • Description With over 70 years of backyard cooking experience, Middleby Outdoor has three of the top brands in outdoor cooking (Char-Griller, Masterbuilt and Kamado Joe). We strive for excellence in d...
  • 13 Days Ago

H
Customer Service, ECommerce Specialist
  • House of Cheatham, LLC
  • Mountain, GA FULL_TIME
  • DescriptionSUMMARY OF RESPONSIBILITIESThe Ecommerce Customer Service Specialist will be responsible for Amazon Vendor Central purchase order processing, Amazon Seller Central replenishment coordinatio...
  • 7 Days Ago

S
Account Manager - Ecommerce
  • Surya Carpet
  • White, GA FULL_TIME
  • Surya is a leading home décor company known for its innovative designs and high-quality home accessories. We offer a wide range of products including area rugs, pillows, throws, lighting, accent furni...
  • 19 Days Ago

S
Jr. Ecommerce Account Manager
  • Surya Carpet
  • White, GA FULL_TIME
  • Surya is a leading home décor company known for its innovative designs and high-quality home accessories. We offer a wide range of products including area rugs, pillows, throws, lighting, accent furni...
  • 19 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 eCommerce Customer Support Manager jobs found in Atlanta, GA area

M
Customer Success Manager
  • MintLeads
  • Atlanta, GA
  • Role Summary As a Customer Success Manager you will be the primary owner of our customer relationships. You will be prov...
  • 3/29/2024 12:00:00 AM

P
Customer Service Manager - International Freight Operations
  • PrideStaff - Atlanta (South)
  • Forest Park, GA
  • Job Description Job Description Customer Service Manager - International Freight Operations Location: Forest Park, Ga Sh...
  • 3/29/2024 12:00:00 AM

C
Warehouse & Customer Service Manager
  • Confidential
  • Alpharetta, GA
  • Job Description Job Description Responsibilities: Leadership and Team Management: Lead, mentor, and motivate a team of w...
  • 3/28/2024 12:00:00 AM

K
Customer Success Manager (KOLO)
  • Koch Industries
  • Atlanta, GA
  • Your Job Georgia-Pacific is seeking a qualified professional to join our GP PRO Connected Solutions team for the role of...
  • 3/28/2024 12:00:00 AM

E
Customer Success Manager
  • Executive Integrity | B Corp™
  • Atlanta, GA
  • Job Title: Customer Success Manager, North America Location: Preferred in Atlanta, GA; remote positions available within...
  • 3/27/2024 12:00:00 AM

P
Customer Service Manager
  • PowerSecure, Inc.
  • Canton, GA
  • Job Description Job Description Position Summary: The Customer Service Manager position is responsible for day-to-day ac...
  • 3/27/2024 12:00:00 AM

M
Customer Success Manager
  • MessageGears
  • Atlanta, GA
  • MessageGears is the first and only customer marketing platform that connects directly to our customer's enterprise data ...
  • 3/27/2024 12:00:00 AM

C
Employee Benefits Client Manager MNN9452
  • Capstone Search Group
  • Atlanta, GA
  • Job Description Job Description About the Role Guiding clients through the ever-changing world of employee benefits, as ...
  • 3/25/2024 12:00:00 AM

Atlanta (/ætˈlæntə/) is the capital of, and the most populous city in, the U.S. state of Georgia. With an estimated 2017 population of 486,290, it is also the 38th most-populous city in the United States. The city serves as the cultural and economic center of the Atlanta metropolitan area, home to 5.8 million people and the ninth-largest metropolitan area in the nation. Atlanta is the seat of Fulton County, the most populous county in Georgia. A small portion of the city extends eastward into neighboring DeKalb County. Atlanta was originally founded as the terminating stop of a major state-sp...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$73,523 to $120,318
Atlanta, Georgia area prices
were up 1.4% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020