eCommerce Customer Support Manager jobs in Baltimore, MD

McCormick & Company, Incorporated, a global leader in flavor, is seeking an Omni Channel Associate Customer Manager II reporting to a Sr. Omni Channel Manager. This individual will work at the McCormick Global Headquarters located in Hunt Valley, MD.　

With more than $5 billion in annual sales, the Company manufactures markets and distributes spices, seasoning mixes, condiments and other flavorful products to the entire food industry – retail outlets, food manufacturers and foodservice businesses. We create differentiating flavors consumers prefer with unmatched quality, science, innovation and service. Every day, no matter where or what you eat, you can enjoy food flavored by McCormick.  McCormick makes every moment and meal better™

As a company recognized for exceptional commitment to employees, McCormick offers a wide variety of benefits, programs and services. Benefits include, but are not limited to, tuition assistance, medical, dental, vision, disability, group life insurance, 401(k), profit sharing, paid holidays and vacations.

This Ecommerce  Associate Customer Manager II will be responsible for directing and coordinating strategic digital marketing activities for Omni channel retail partners to drive digital commerce sales and share of McCormick portfolio of brands. 

This position will have overall responsibility for the media budgets, profitability, promotion, pricing, media, distribution, merchandising, research and new product plan for key retail partners.  Additional this position will recommend Omni Channel Digital Shelf and Merchandising National Strategy.

RESPONSIBILITIES

• Manage annual budgets for digital commerce at key retailers.
• Identify and implement annual digital commerce plans for key retailers.
• Manage relationships with key retailer’s ecommerce, digital, and shopper marketing contacts.
• Attends account calls and presentations in support of Digital/ e-Commerce and omnichannel shopper programs
• Leads analysis and annual planning for all Digital, shopper and E-Commerce Marketing events at key retailers
• Responsible for recommendations relating to leveraging underperforming trade and national shopper marketing funds.
• Provide strategic and tactical coordination with digital media vendors such as media agency shopper marketing agency, ad network vendors, sponsored search vendors and retailer digital commerce departments
• Develop and delivers business presentations to customers or senior leadership.
• Coordinates with internal stakeholders to ensure that retailer digital commerce plans align with National brand and media strategies.
• Assesses and monitors effectiveness of digital programs / ROAs and incorporates digital media evaluation into MMA where feasible
• Serves role of ecommerce and omni channel digital commerce expert for Field Sales and key retailers
   

REQUIRED QUALIFICATIONS

• Bachelor’s Degree in Marketing, or related field
• Experience in  digital marketing and ecommerce
• Demonstrated relevant skills and results in digital marketing or closely related field 
• Strong project leadership experience with ability to manage multiple projects
• Sound understanding of concepts, principles and practices in Marketing (functional expert) and a basic knowledge in other areas including Sales, Finance and Supply Chain
• Deep understanding of the industry sector and competitive landscape
• Developed communication and diplomacy skills required to guide, influence, and convince others (internal and external); often customer-facing; interactions with senior leadership.
• Strong leadership, strategic thinking, communication and teamwork skills

PREFERRED QUALIFICATIONS

• Digital Marketing, Digital Commerce, Digital Media Management
• MBA
• CPG

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McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.