eCommerce Customer Support Manager jobs in Binghamton, NY

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Site Warehouse Support
  • Fastenal
  • Greene, NY FULL_TIME
  • Job Description

    Customer Site Warehouse Support
    7 Cherry Ln, Greene, NY 13778
    NY058
    Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm
    Up to 28 hours/week

    OVERVIEW:
    Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Fastenal Company is committed to environmental protection and to providing a safe and healthy workplace for all employees. We strive to integrate EHS & Sustainability considerations into all our business decisions, plans, and operations. Working as Part-time Customer Site Warehouse Support, you will facilitate the movement of product through our customer site. This is an entry-level position based out of our branch located at 7 Cherry Ln, Greene, NY 13778. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

    RESPONSIBILITIES:
    The duties and responsibilities of this position include, but are not limited to:
    o Operating computer programs and wireless hand held devices
    o Moving and handling product accurately
    o Auditing and preparing outgoing shipments to customer facilities
    o Maintain the cleanliness/organization of work area
    o Complying with health, safety and sustainability rules and expectations
    o Participating in activities and programs that help the company achieve health, safety and sustainability objectives
    o Learning, passing, and practicing various environmental health and safety trainings

    REQUIRED POSITION QUALIFICATIONS:
    The following skills and qualifications are required for this position:
    o Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed
    o Learn and perform multiple tasks in a fast paced environment
    o Work independently as well as in a team environment
    o Willingness to work a flexible schedule/extra time as needed
    o Demonstrate our core values of ambition, innovation, integrity and teamwork
    o Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 100lbs
    o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
    o Successfully pass a post offer pre-employment drug screen, background check, and previous employment verification, required by a customer/contract serviced by this location

    PREFERRED POSITION QUALIFICATIONS:
    o Prior warehouse experience
    o Prior experience operating a forklift

    ABOUT US:
    Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

    As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

    PART-TIME BENEFIT:
    Fastenal offers a 401(k) with an employer contribution.

    COMPENSATION:
    The pay range for this position is $18/hr -20/hr.
  • Just Posted

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IT Customer Support Rep.
  • Integrated Resources INC
  • Painted Post, NY FULL_TIME
  • Company DescriptionIntegrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent ...
  • 1 Month Ago

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Customer support reperesentative
  • Ustechsolutions
  • Painted Post, NY FULL_TIME
  • Company DescriptionA ver reputed Company is looking for Candidates for Customer Support ReperesntativeJob Description*Bilingual Portuguese language required*** Responsible for screening, referring and...
  • 1 Month Ago

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IT Customer Support Representative
  • Integrated Resources INC
  • Painted Post, NY FULL_TIME
  • Job DescriptionPosition: IT Customer Support RepresentativeDuration: 1 YearLocation: Painted Post, NYHours: Monday - Friday 3:00 PM to Midnight (00:00 AM)***Bilingual Spanish/English language required...
  • 1 Month Ago

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Administrative and Customer Support Specialist
  • HealtheConnections
  • Binghamton, NY FULL_TIME
  • Who: HealtheConnections, a respected national leader in providing health information exchange (HIE) services for 26 counties of NYS. What: Hiring a new team member to help create and maintain user acc...
  • 1 Month Ago

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Customer Service Rep Teller Support Specialist
  • Community Bank System, Inc.
  • Ithaca, NY FULL_TIME
  • OverviewAt Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Ban...
  • 24 Days Ago

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0 eCommerce Customer Support Manager jobs found in Binghamton, NY area

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Industrial Customer Service Representative
  • SAMSCREEN INC
  • Conklin, NY
  • Job Description Job Description SAMSCREEN INC. has a opening for a Customer Service Representative. This position report...
  • 4/25/2024 12:00:00 AM

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Customer Service Associate - Work From Home>
  • OLIPOP
  • Binghamton, NY
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $75K base salary + bonus - As a Customer Service Associate ...
  • 4/25/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Binghamton, NY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 4/25/2024 12:00:00 AM

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Customer Service Manager - Insurance
  • Farmers National Bank
  • Cortland, NY
  • ** Customer Service Manager - Insurance** **Job Category****:** Insurance **Requisition Number****:** CUSTO001237 Showin...
  • 4/24/2024 12:00:00 AM

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Assistant Customer Service Team Lead (Front End)-Norwich #161
  • The Golub Corporation
  • Norwich, NY
  • Salary: $17.00- $22.25 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and efficient cus...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative
  • SERVPRO of Broome County, Tompkins & Tioga Counties
  • Binghamton, NY
  • Job Description Job Description SERVPRO of Broome, Tompkins & Tioga Counties is currently looking for a Customer Service...
  • 4/24/2024 12:00:00 AM

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Building Energy Specialist
  • Taitem Engineering
  • Ithaca, NY
  • April 15, 2024Position Title: Building Energy SpecialistTaitem Engineering has an opportunity for a building sustainabil...
  • 4/23/2024 12:00:00 AM

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Energy Engineer II
  • Franklin Energy
  • Ithaca, NY
  • COMPANY Summary As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the...
  • 4/22/2024 12:00:00 AM

Binghamton /ˈbɪŋəmtən/ is a city in, and the county seat of, Broome County, New York, United States. It lies in the state's Southern Tier region near the Pennsylvania border, in a bowl-shaped valley at the confluence of the Susquehanna and Chenango Rivers. Binghamton is the principal city and cultural center of the Binghamton metropolitan area (also known as Greater Binghamton, or historically the Triple Cities), home to a quarter million people. The population of the city itself, according to the 2010 census, is 47,376. From the days of the railroad, Binghamton was a transportation crossroads...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$72,337 to $118,374
Binghamton, New York area prices
were up 1.5% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020