eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Team Sanshee is made up of some of the most vibrant professional fans in the industry. We pride ourselves on our passion, flexibility, creative thinking and determination to always improve and develop with everything we do.
Sanshee HQ is conveniently located in downtown Bremerton, in the heart of Bremerton's burgeoning "Gamer District". Our office is a fun and creative environment featuring plenty of space for activities.
If you’d be interested in joining the Sanshee team in Bremerton. Send your resume and/or portfolio to Jobs@sanshee.com.
We’re a small team with a lot of heart; while we don’t offer daily catered lunches or a company ball-pit, here are some of the perks of working in our office:
In today’s digital age, selling online has never been easier! And by easier, we mean increasingly complex! With seemingly endless platforms, sales channels, apps, integrations, updates, and features to keep track of, the ecommerce landscape is ever-shifting, so we’re looking for someone to be our dedicated online store specialist to keep track of it all! In this role you’ll be monitoring and maintaining our online sales channels, making sure they’re kept up to date. This requires a great deal of diligence, organization, and an eagerness to learn, adapt, and be fluid as the ecommerce world itself, but is the ideal position for those who enjoy the idea of steadily tinkering to optimizing an online shop and the systems within it.
Please submit your resume with a cover letter to jobs@sanshee.com with "Ecommerce Specialist” somewhere in the title.
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