eCommerce Customer Support Manager jobs in Bremerton, WA

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Ecommerce Specialist
  • Sanshee
  • Bremerton, WA FULL_TIME
  • Team Sanshee is made up of some of the most vibrant professional fans in the industry. We pride ourselves on our passion, flexibility, creative thinking and determination to always improve and develop with everything we do.

    Sanshee HQ is conveniently located in downtown Bremerton, in the heart of Bremerton's burgeoning "Gamer District". Our office is a fun and creative environment featuring plenty of space for activities.

    If you’d be interested in joining the Sanshee team in Bremerton. Send your resume and/or portfolio to Jobs@sanshee.com.


    Life at Sanshee

    We’re a small team with a lot of heart; while we don’t offer daily catered lunches or a company ball-pit, here are some of the perks of working in our office:

    • Full health, dental and vision insurance for full time employees.
    • Easy access to an affordable and breathtaking ferry commute that places you directly in the middle of the action of downtown Seattle!
    • Our office is nestled in the center of Bremerton’s active gaming/geek/art community, adjacent two gaming bars, an arcade, two theaters, and an excellent hobby shop/game space for all your tabletop gaming needs.
    • Dog friendly office. (We currently offer an unlimited petting plan with our resident Pug, Grunt.)
    • Work in a relaxed environment and fun atmosphere! Our team is engaged with each-other and other members of the community. Whether it’s a quick Overwatch match between projects or participating in the neighborhood’s Nerd Pub Crawl, we always find ways to make work fun.


    Ecommerce Specialist

    In today’s digital age, selling online has never been easier! And by easier, we mean increasingly complex! With seemingly endless platforms, sales channels, apps, integrations, updates, and features to keep track of, the ecommerce landscape is ever-shifting, so we’re looking for someone to be our dedicated online store specialist to keep track of it all! In this role you’ll be monitoring and maintaining our online sales channels, making sure they’re kept up to date. This requires a great deal of diligence, organization, and an eagerness to learn, adapt, and be fluid as the ecommerce world itself, but is the ideal position for those who enjoy the idea of steadily tinkering to optimizing an online shop and the systems within it.

    Responsibilities & Requirements

    Primary Responsibilities:

    • Research and keep up-to-date on online, shipping and point-of-sale platforms and apps.
    • Create and maintain product listings and details on ecommerce platforms and databases.
    • Communicate and troubleshoot with platform customer service, web developers, and app developers.
    • Coordinate product launches with marketing team.
    • Organize and maintain online product collections and catalogs.
    • Generate, file, and submit sales reports.

    Secondary Responsibilities:

    • Document procedures and maintain up-to-date information in team databases.
    • Communicate and coordinate with other team members.
    • File expense reports and receipts.

    Requirements:

    • Must be eligible to work in the USA.
    • High organizational skills.
    • Must be experienced with spreadsheet programs and formulas.
    • Excellent written and verbal communication skills.
    • Must be self-driven and motivated to seek out and learn new things.
    • Must work efficiently and be detail-oriented.

    Skills:

    • Moderate to advanced experience with spreadsheets.
    • Basic understanding of front-end languages such as HTML and CSS, with a willingness to learn as needed.
    • Ability to collaborate and communicate effectively within a team environment, and be independent/self-sufficient on solo tasks.
    • Strong work ethic - diligence and persistence with assigned tasks.

    Pluses:

    • Experience with Shopify and Shopify related apps.
    • Experience with Ecommerce platforms and integrations (ex. Amazon, eBay, Facebook, Instagram, etc.)
    • Experience running an online store.
    • Coding experience in HTML, CSS, JSON, or JAVASCRIPT.
    • Graphic or web design experience.
    • A passion for the gaming, geek, and pop culture community.

    Compensation, Hours and Benefits

    • While an experienced candidates and encouraged apply, this job posting is written and compensated around a junior level position who may need to spend significant time learning the platforms in the beginning of the process. These platforms and applications change rapidly enough where strong fundamentals and the ability to learn can make-up for previous experience.
    • This position is part-to-full time depending on need and ability, with expected minimum of 20 hours a week to start.
    • Starting hourly rate is $20 per hour.
    • If the position becomes full-time, benefits include fully covered health, dental, and vision after a two month probationary period along with two weeks vacation time.
    • Position can be remote but must be available during Sanshee office hours 9am - 5pm PT.

    Please submit your resume with a cover letter to jobs@sanshee.com with "Ecommerce Specialist” somewhere in the title.

  • 9 Days Ago

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Child Support Case Manager
  • THE SUQUAMISH TRIBE
  • Suquamish, WA FULL_TIME
  • The Suquamish Tribe is recruiting for a Child Support Case Manager. The Case Manager independently initiates and authorizes the establishment, collection, distribution, and/or modification and enforce...
  • 18 Days Ago

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Customer Service Manager
  • Jefferson County PUD
  • Port Townsend, WA FULL_TIME
  • Jefferson County PUD is a Rural Utilities Services (RUS) borrower. First Review: March 5th, 2024 JOB SUMMARY Under direction of the supervisor, plans, manages, oversees and ensures continuous improvem...
  • 1 Day Ago

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CUSTOMER SERVICE MANAGER (NE)
  • All Ways Caring HomeCare
  • SILVERDALE, WA FULL_TIME
  • Our Company All Ways Caring HomeCare Overview The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for...
  • 8 Days Ago

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Travel Home Health Occupational Therapist - $2,621 per week
  • Healthcare Support
  • Silverdale, WA FULL_TIME
  • Healthcare Support is seeking a travel Home Health Occupational Therapist for a travel job in Silverdale, Washington.Job Description & RequirementsSpecialty: Occupational TherapistDiscipline: TherapyS...
  • 1 Month Ago

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Tax Accountant
  • ABC Bookkeeping & Business Support
  • Belfair, WA FULL_TIME
  • Our rapidly growing tax and bookkeeping firm is currently seeking quality professional tax preparers for our Belfair and Gig Harbor offices. Desired competencies include previous tax preparation for p...
  • 19 Days Ago

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0 eCommerce Customer Support Manager jobs found in Bremerton, WA area

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Customer Success Manager
  • VeeAR Projects Inc.
  • Seattle, WA
  • Title: Customer Success Manager Location: Seattle, WA (Remote) Working Type:- Fulltime Job Description: We are looking f...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager
  • Echelon Fitness Multimedia Llc
  • Seattle, WA
  • About Us: Welcome to the heartbeat of Echelon Fitness, where we're not just raising the bar; we're rewriting the entire ...
  • 3/28/2024 12:00:00 AM

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Manufacturing Customer Success Manager
  • Terra Staffing Group
  • Seattle, WA
  • Job Description If you're a seasoned Manufacturing Customer Success Manager with over 3 years of experience, specializin...
  • 3/28/2024 12:00:00 AM

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HVAC Project Engineer
  • CareerPaths NW, LLC
  • Seattle, WA
  • Our client's company specializes in HVAC service system assessment, maintenance, repair, energy optimization, design bui...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager I
  • Rover
  • Seattle, WA
  • ???? **Privacy Notice** **Customer Experience Manager I** Spokane / Customer Experience / Full-time **Who we are:** conn...
  • 3/27/2024 12:00:00 AM

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Inventory Control Specialist
  • Floor & Decor Holdings, Inc.
  • Everett, WA
  • Pay Range $17.25 - $25.75 Purpose This position is responsible for the accuracy and integrity of the store's inventory. ...
  • 3/27/2024 12:00:00 AM

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Client Managing Partner - Healthcare & Pharma
  • Acxiom LLC
  • Seattle, WA
  • The Client Managing Partner owns the relationships with multiple of Acxioms accounts and clients. Oversees and maintains...
  • 3/26/2024 12:00:00 AM

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Customer Success Manager
  • Oleria Security
  • Bellevue, WA
  • Are you an experienced Customer Success Manager looking to make a significant impact in the cybersecurity industry? Oler...
  • 3/25/2024 12:00:00 AM

Bremerton is a city in Kitsap County, Washington, United States. The population was 41,500 according to the 2018 State Estimate, making it the largest city on the Kitsap Peninsula. Bremerton is home to Puget Sound Naval Shipyard and the Bremerton Annex of Naval Base Kitsap. Bremerton is connected to Downtown Seattle by two ferries: a 60-minute ferry that carries both vehicles and walk-on passengers, and a 28-minute fast ferry that carries passengers and a limited number of bicycles. Bremerton, the largest city in Kitsap County, is located directly west of Seattle across the Puget Sound on the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$80,845 to $132,300
Bremerton, Washington area prices
were up 2.9% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020