eCommerce Customer Support Manager jobs in Colorado

Join a team that's making an IMPACT 

Lumivero offers custom-built software solutions that allow users to leverage tools to answer the important questions they are working to decode. We bring trusted research, decision-making, and organizational tools together that enable professionals to do their work efficiently and productively and to make decisions more confidently. With a focus on transforming data, empowering real-time collaboration, and creating impactful insights, Lumivero creates a central data landscape across which our users can identify patterns and trends on which they can take decisive action. 

​We are looking for an experienced eCommerce Manager who is passionate about effective digital and buyer journey strategies who wants to be a part of driven and energetic global marketing team. 

​The eCommerce Manager will oversee and manage the success of Lumivero’s software products within our e-commerce platforms. This includes, but is not limited to, conducting research on effective website layouts and features, advise on evidence-based and experimental changes to our platforms, and monitor the effectiveness of strategies by inspecting standardized metrics.  

​The ideal candidate will have a strong understanding of the e-commerce industry, digital marketing, and website development. They must have an analytical mindset and understand the 'why' behind the data and always seeking ways to continuously improve our process. An effective collaborator, this person must be able to build strong relationships with their team and our vendors. 

This role reports to the Director Marketing & Strategy Operations. It is full-time, exempt, and remote in the USA. 

Responsibilities

• ​Manage the daily operations of Lumivero’s e-commerce platforms for existing and new products, including but not limited to product updates, content creation, customer service, and troubleshooting.  
• ​Direct day to day website management, recommendations for improvement for responsive design, implementation of enhancements, and achieving website revenue goals, and website KPIs.  
• ​Understand and map the consumer journey to optimize opportunities that help increase sales, engagement, and meet conversion and revenue goals. 
• ​Develop and implement an online marketing strategy to increase website traffic and sales.  
• ​Analyze and report on customer data and website analytics to identify trends and opportunities to improve the customer experience. 
• ​Provide recommendations for improvements to website strategy based on company-wide goals that support the brand's marketing and e-commerce short- and long-term revenue goals and initiatives.  
• ​Actively investigate known or suspected issues (bug reports, outages, etc.) and work with respective teams to resolve. 
• ​Measure key performance metrics in Google Analytics and other available tools (abandonment, conversion, etc.) and identify important performance trends and areas of opportunity to grow the business. 
• ​Analyze and measure brand and vanity website functionality, identify areas of friction and obstacles for website visitors and present results to upper management regularly. 
• ​Collaborate with the marketing team to create display, email, & social media campaigns. 
• ​Collaborate with SEO/SEM for shop optimization. 
• ​Manage vendor relationships with applicable technology and marketing partners and escalate and document opportunities and/or service problems with recommended solutions. 

Requirements

• ​Bachelor’s degree in business, marketing, or related field. Can substitute a combination of education and relevant work experience. 
• ​5 years of experience in e-commerce and digital marketing. 
• ​Experience with website analytics tools such as Google Analytics. 
• ​Proficient in Wordpress, WooCommerce; HTML and CSS preferred.
• ​Excellent written and verbal communication skills​.

• Demonstrated ability to effectively build relationships with vendors and other partners.
• Analytical mindset and able to make data driven decisions. 
• Track record of working collaboratively on a team. 
• Proven ability to self-manage, prioritize time, and stay motivated in a remote environment. 
• Positive attitude and an optimistic mindset. Thrives in a multitasking, entrepreneurial environment.  

• $80,000 - $100,000 annually.
• This role is eligible for an annual performance bonus.

• Remote-first working opportunities.  
• 401(k) with a generous match. 
• Flexible time off. 
• Generous parental and family leave. 
• Professional development opportunities, training, and support. 
• Comprehensive health insurance plans. 

Creating insights is the core of everything we do.

At Lumivero, our mission is to enable customers to organize, analyze and report on data to gain compelling new insights that spark action. Lumivero leverages the combined capabilities of leading data software solution providers, QSR International, Palisade, Tevera and Addinsoft, to empower customers in business and academia to make an impact like never before.

Lumivero team members are operating across five continents in a remote-first work environment. This global commitment helps us to continuing to keep our users our top priority, and positions us to provide better experiences, better support, and better products with global impact.