eCommerce Customer Support Manager jobs in Charlotte, NC
eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added eCommerce Customer Support Manager jobs
- Chat Assistant (Customer Support) - Fud
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Charlotte, NC
OTHER
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Fud, the "World's First Social Hustling Community" is seeking a Freelancing Expert - Chat Assistant (Customer Support) to join our team. As a Freelancing Expert, you will be instrumental in providing comprehensive know-how and mentorship to our community of freelancers and independent workers.
Join the Fud community to monetize your free time and let it become your next favorite side hustle. You can experience our community for yourself by downloading our free to use app.
You will join a community focused on side hustles, including:
- Content Creator — YouTube, TikTok, or Instagram
- Reselling and Thrifting — including eBay, Etsy, Mercari, Poshmark, and others
- E-Commerce — including Amazon, Shopify, and your own online store
- Gig Economy — like DoorDash, Uber, or Lyft
- Freelancing and Consulting — social media marketing, graphic design, and more
- Online Business — including blogging, podcasting, and online courses
- Local Services — including cleaning, knife sharpening, notary services, pet waste removal, and more
- Self-Publishing — including Kindle Direct Publishing and Canva
Responsibilities
- Provide one-on-one and group mentoring to side hustlers
- Help side hustlers develop their side hustle ideas
- Set goals and track progress with side hustlers
- Provide support and motivation to side hustlers
- Share knowledge and resources with side hustlers
- Stay up-to-date on the latest trends in side hustles
- Build relationships with side hustlers and other mentors
- 9 Days Ago
- Better Talent Advisors
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Charlotte, NC
FULL_TIME
- This is a 100% remote position. Candidates must reside in the United States and be eligible to work in the US. ABOUT US We are a well established company operating in the industrial supply space. We s...
- 21 Days Ago
- Atlas Copco Compressors LLC -North America Customer Center
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Charlotte, NC
FULL_TIME
- Sales Manager-Edmac, Compressor Technique-Charlotte, NC 1 Functional area: Sales Country: United States City: Charlotte Company name: Atlas Copco Compressors LLC Date of posting: Mar 26, 2024 Our solu...
- 26 Days Ago
- Positec Tool Corp
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Charlotte, NC
FULL_TIME
- Position Summary:The eCommerce National Account Manager is responsible for developing and guiding the implementation of the Company’s e-commerce business plan; achieving account profitability and sale...
- Just Posted
- DHL eCommerce
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Carolina, NC
FULL_TIME
- SUMMARY: The DDU Runner will assemble set ups for several departments, process DDU parcels sacks, load completed containers and perform final QC check before parcels/mail leaves the terminal. ESSENTIA...
- 25 Days Ago
- DHL eCommerce
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Carolina, NC
FULL_TIME
- SUMMARY: The Forklift Operator will perform shipping & receiving duties; break down freight and categorize by location; read and document pack-slips and Bills of Lading (BOL’s); load and unload freigh...
- 25 Days Ago
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0 eCommerce Customer Support Manager jobs found in Charlotte, NC area
- Guardian Life
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Charlotte, NC
- + Find out more about our history, our goals and the people that make it all possible + Hear our members stories and lea...
- 4/26/2024 12:00:00 AM
- Unum Group
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Charlotte, NC
- Job Posting End Date: April 29 When you join the team at Unum, you become part of an organization committed to helping y...
- 4/25/2024 12:00:00 AM
- Jason Colvin - State Farm Agent
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Huntersville, NC
- Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to th...
- 4/24/2024 12:00:00 AM
- TCP Analytical
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Charlotte, NC
- TCP Analytical, an integrated manufacturer and distributor of consumable products for the life science research and spec...
- 4/23/2024 12:00:00 AM
- Carolina Foods, Inc.
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Charlotte, NC
- Carolina Foods is the maker of Duchess Brand snacks and creator of one of America's first Honey Buns. Our business has b...
- 4/22/2024 12:00:00 AM
- CEM Corporation
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Matthews, NC
- Mechanical Design Engineer Summary: The Design Engineer is the key driver of innovation and design excellence during the...
- 4/22/2024 12:00:00 AM
- CEM Corporation
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Matthews, NC
- Overview: The Quality Manager provides leadership in the development and implementation of systems and processes that as...
- 4/22/2024 12:00:00 AM
- CEM Corporation
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Matthews, NC
- SUSTAINING ENGINEER Job Title: Sustaining Engineer Job Summary: Responsible for providing Engineering support of existin...
- 4/22/2024 12:00:00 AM
About Charlotte, North Carolina
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