eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
SUMMARY:
Provide human resources leadership and support to multiple Distribution Centers covering the areas of recruitment, benefits, training, employee relations, employee engagement, and safety and HR compliance. Ensure consistent application of policies and procedures. Serve as a liaison with internal departments and temporary agencies.
ESSENTIAL DUTIES & RESPONSIBILITIES:
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SKILLS & QUALIFICATIONS:
Physical Demands:
As a Top Employer and leading logistics company, at DHL eCommerce, we are committed to helping you build a career you’ll love with benefits and incentives that support your personal and professional well-being:
Equal Opportunity Employer – Veterans/Disability
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0 eCommerce Customer Support Manager jobs found in Cincinnati, OH area