eCommerce Customer Support Manager jobs in Cleveland, OH

Goodwill E-commerce Online Thrift Team Member

1st shift

Goodwill Industries of Greater Cleveland & East Central Ohio is hiring customer service associates for our eCommerce team at our Cleveland warehouse.

As part of Goodwill's eCommerce operation, you will be part of a fast-growing team dedicated to maximizing the value of our donations. Our team supports Goodwill's job skills training and employment services mission by identifying valuables and selling them online.

This position is full-time Monday - Friday 7 am - 3:30 pm with an amazing benefits package that includes:

• Bonus incentive plan
• Generous paid time off
• Paid holidays
• Medical, dental, & vision benefits at a fraction of the premium cost
• Retirement planning with company match

If you're interested in working in our eCommerce department, please apply so we can contact you!

Essential Functions:

• Respond to customer inquiries in a timely and customer-centric fashion
• Update online listings with additional information for our customers as needed
• Answer phone calls from customers and outside vendors
• Authorize refunds to customers following guidelines provided by eCommerce management
• File shipping claims with shipping carriers as needed
• Prepare orders for local pickup customers
• Other duties as assigned

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.