eCommerce Customer Support Manager jobs in Daytona Beach, FL
eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added eCommerce Customer Support Manager jobs
- U.S. Legal Support
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Daytona Beach, FL
FULL_TIME
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Are you organized, customer service driven and adaptable? Do you like to multi-task and problem solve?
U.S. Legal Support seeks a Customer Support Analyst that has great multi-tasking capability, manages time effectively, and an excellent communicator. Customer Support Analyst duties include serving as a liaison between the company and clients/customers for our Remote Depo platform and similar offerings (Live Litigation and WebEx).
If you possess these qualities, consider joining our legal service team in office role in Florida!
Customer Support Analyst Job Functions:
- Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution
- Analyze a customer's service needs and refer to other service or technical departments for follow up as needed
- Assist clients, witnesses, and reporters with starting Remote Depo as needed
- Extensive knowledge on the ins and outs of remote tools including but not limited to Remote Counsel, Live Litigation, WebEx, and BOX
- Provide accurate, valid, and complete information by using the right methods/tools
- Work with clients to resolve issues and ensure service is conducted with integrity and professionalism
REMOTE DEPO SUPPORT LINKS:
- Create and send Remote Depo links
- Stay up to date on scheduling changes/standing orders, and make appropriate adjustments to Remote Depo links
- Extensive knowledge on the ins and outs of remote tools including but not limited to Remote Counsel, Live Litigation, WebEx, and BOX
- Work with clients to resolve issues and ensure service is conducted with integrity and professionalism
Perks and Benefits
We provide our Customer Support Analyst with family and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities and much more!
Requirements
All you need to be a Customer Support Analyst High School Diploma! A minimum of 2-3 years of customer service experience, litigation experience is a plus.
Apply today!
Check why we recently earned the Happiest Employee Award two years in a row at https://www.comparably.com/companies/u-s-legal-support
- 1 Month Ago
- Wonder Works Construction Corp.
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Deltona, FL
FULL_TIME
- Company DescriptionWonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987....
- 9 Days Ago
- All Therapies Support, Inc.
-
Daytona Beach, FL
PART_TIME
- Job Details:All Therapies Support is seeking a skilled and compassionate Targeted Case Manager to join our team. As a Targeted Case Manager, you will work with children and families to assist them in ...
- Just Posted
- Vector
-
Daytona Beach, FL
FULL_TIME
- Communicate solutions to customers; Identify and escalate potential issues as needed; Proactively communicate and close the loop with customers and all stakeholders; Assist in customer conference call...
- Just Posted
- Aston Carter
-
Ormond Beach, FL
FULL_TIME
- Equivalent Experience Description: A well known financial mortgage company is looking to add to their growing team. You will enjoy an on-site 2 week training before transitioning to a hybrid schedule....
- 15 Days Ago
- Aston Carter
-
Ormond Beach, FL
FULL_TIME
- Equivalent Experience Description: A well known financial mortgage company is looking to add to their growing team. You will enjoy an on-site 2 week training before transitioning to a hybrid schedule....
- 15 Days Ago
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0 eCommerce Customer Support Manager jobs found in Daytona Beach, FL area
- Your Oviedo Dentist
-
Oviedo, FL
- Job Description Job Description We’re looking to add team members to our successful private dental practice. As our pati...
- 4/26/2024 12:00:00 AM
- Insurance Office of America
-
Ormond Beach, FL
- Working with minimal direction from an Account Manager (AM), Account Executive (AE) or Producer and following establishe...
- 4/26/2024 12:00:00 AM
- Global Procurement Solutions Inc
-
Longwood, FL
- Job Description Job Description Global Procurement Solutions Inc. Longwood, FL Customer Service Manager We are a Service...
- 4/26/2024 12:00:00 AM
- Insurance Office of America
-
Ormond Beach, FL
- Working with minimal direction from an Account Manager (AM), Account Executive (AE) or Producer and following establishe...
- 4/26/2024 12:00:00 AM
- Gateway Recruiting - Gateway to Global Careers - Contingent, Retained, Contract Recruiting Services
-
Daytona Beach, FL
- Essential Duties and Responsibilities: Demand plan new orders based on current capacity considering lead times, and cust...
- 4/24/2024 12:00:00 AM
- GP Mobile
-
Ormond Beach, FL
- Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer! GP Mobile, is one of the largest Authorized T-M...
- 4/24/2024 12:00:00 AM
- Walmart
-
Port Orange, FL
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
- Shaner Hotel Group
-
Daytona Beach, FL
- Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest ...
- 4/22/2024 12:00:00 AM
About Daytona Beach, Florida
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