eCommerce Customer Support Manager jobs in Des Moines, IA
eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added eCommerce Customer Support Manager jobs
Customer Relations Support Photo (VASR)
- Customer Engineering Services (CES) -cesservice
-
Des Moines, IA
FULL_TIME
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Join Our Team Today!
For a limited time we are offering a $1000 sign on bonus
Looking to kickstart a career in technical services?
Do you value independence in planning out your workday?
Hoping to find a company that values maintaining a work/life balance?
Like the idea of a Monday-Friday daytime job?
CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!
What You’ll Do…
You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!
The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotion, equipment exchange, customer training, product and site aesthetics, and project-related services.
You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:
Traveling to multiple customer locations on a daily basis
Interacting with customer’s employees, their management personnel, and their customers daily
Scheduling customer visits ensuring that projects and visit goals are completed timely
Assist customer with product promotion and support
Providing customer training as required
Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities
Evaluating equipment condition
Utilizing a phone application ticketing system to record daily activities
Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required
About CES
Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.
Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
RequirementsThe successful candidate will have the following qualifications:
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Prior experience in retail, merchandising, field service, or customer service preferred
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The ability to relate to customers in a professional and courteous manner
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Good written, verbal, and listening skills
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Good time-management skills
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Ability to perform timely and accurate reporting
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Ability to travel extensively (occasional overnight stays)
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Possess basic computer, mobile device, and web-based applications skills
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Understanding of iPhone and Google Workspace Suite (a plus)
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Some technical aptitude
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The ability to maintain excellent attendance and adherence to assigned work schedules
- The ability to lift up to 50lbs
Requirements:
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High School Diploma or GED (formal training/technical school courses a plus)
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Prior field maintenance experience (a plus)
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Basic Computer and Mathematical Skills
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Ability to adapt to ever-changing environments and work assignments
- Satisfactory driving record. Motor Vehicle report will be reviewed
Benefits
Benefits and Perks:
Company-paid vehicle provided
Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program
Company Provided Cell Phone
Company Credit Card
Paid ST/LT disability
Paid Life Insurance Policy
Paid Time Off
Early Payday Options
- 11 Days Ago
Manager, Ecommerce Marketing
- Better Talent Advisors
-
Des Moines, IA
FULL_TIME
- This is a 100% remote position. Candidates must reside in the United States and be eligible to work in the US. ABOUT US We are a well established company operating in the industrial supply space. We s...
- 21 Days Ago
Technical Service Representative (TSR)
- Customer Engineering Services (CES) -cesservice
-
Des Moines, IA
FULL_TIME
- Join Our Team Today! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the ...
- 12 Days Ago
Customer Support Specialist
- Homemakers Furniture
-
Urbandale, IA
FULL_TIME
- PAY: $18 per hourFull Time: 11am-8pm. Must be able to work both weekend days with 2 days off during the week.Why Working At Homemakers Is Great!When you join the Homemakers team you will be a part of ...
- 15 Days Ago
Customer Support Agent
- EquiTrust
-
Des Moines, IA
FULL_TIME
- The Inforce Customer Support Agent works collaboratively with team members, as well as independently, to accomplish daily tasks and duties, with the goal of providing excellent customer service. The I...
- 15 Days Ago
Customer Support Specialist - FT
- At Home
-
Clive, IA
FULL_TIME
- $14.25-18.53/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
- 21 Days Ago
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0 eCommerce Customer Support Manager jobs found in Des Moines, IA area
Executive Client Manager - ECAM
- Amentum
-
Des Moines, IA
- + Identify the need for or benefits of teaming partners and the associated oversight of required agreements Aid the Busi...
- 4/24/2024 12:00:00 AM
Operations Customer Service Team Leader
- workingatdllgroup.com
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Des Moines, IA
- ** Our Organization** DLL is not your average financial services company. In fact, were above average in almost every wa...
- 4/23/2024 12:00:00 AM
Account Manager
- AMBA
-
Urbandale, IA
- Account Managers develop and foster long-term strategic relationships with a portfolio of clients, and are responsible f...
- 4/23/2024 12:00:00 AM
Customer Service Sales Specialist
- InsuraTec Services Group
-
Des Moines, IA
- Customer Service Sales Specialist Location: Remote (Work From Home) Key Responsibilities: Provide outstanding customer s...
- 4/23/2024 12:00:00 AM
Sales and Customer Service Manager
- Five Star Recruiting and Staffing
-
Des Moines, IA
- About: Leader in the agriculture industry, known for their commitment to quality and innovation. We are seeking a dynami...
- 4/22/2024 12:00:00 AM
Guest Services Event Staff|Part-time| Iowa Events Center & Wells Fargo Arena
- AEG
-
Des Moines, IA
- In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete ...
- 4/22/2024 12:00:00 AM
Merchandising Team Lead
- Spar Group
-
Des Moines, IA
- Overview: Merchandising Team Lead SPAR is growing our retail merchandising/ installation team and hiring a Team Lead! As...
- 4/20/2024 12:00:00 AM
Customer Service Representative
- Eurofins
-
Des Moines, IA
- **Customer Service Representative** * Des Moines, IA, USA * Full-time **Company Description** **Eurofins Scientific is a...
- 4/20/2024 12:00:00 AM
About Des Moines, Iowa
Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$72,787 to $119,111
Des Moines, Iowa area prices
were up 0.8% from a year ago
were up 0.8% from a year ago
What does an eCommerce Customer Support Manager do?
eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020