eCommerce Customer Support Manager jobs in Fairbanks, AK

ABOUT THE BEST PLACE TO WORK IN ALASKA

ASRC Energy Services, LLC (AES) is part of the Alaska Native corporation, Arctic Slope Regional Corporation (ASRC) family of companies. ASRC is a private, for-profit corporation that is owned by and represents the business interests of its approximately 13,000 Iñupiaq shareholders. As the largest Alaskan-owned company employing over 15,000 people worldwide, ASRC and its subsidiaries are benefit to our shareholders.

Wells Support Technician - Kuparuk Field Support Services - Wells Support

JOB SUMMARY

The Wells Support Technician is responsible for assisting in all phases of well work activities including slick line, electric line, coiled tubing, Frac activities and well stimulation operations. This position is responsible for the construction of hard line, job set up and rig down of tanks, chokes, valves, manifolds, well head attachments, well house construction, removal and installation, pressure testing, the installation and removal of blinds and piping. 

The Wells Support Technician will also drive and operate heavy equipment to include vacuum truck, tanker, super sucker and boom truck (required to produce current qualification card). Other duties are assigned to include facility and operations support or assistance to other groups and departments.

ESSENTIAL DUTIES

• Must be familiar with hardline set ups, wire line and coiled tubing rig ups, tanks and consequent monitoring of fluid levels. Must be familiar with fluid transfer and manifesting procedures. 
• Must have experience with heavy equipment support to include rigging and securing loads, triplex and diaphragm pumps.
• Able to perform work in cold and extreme weather conditions.
• Must be willing to work either day or night shift as needed.
• Able to operate Vac trucks, Tankers, Super Suckers, Boom Trucks and driving on ice roads to include ice covered gravel pads. Certification proof required for Boom Truck operators.
• Must be familiar with wells, wire line, down-hole pumping and drilling fluid support loading and unloading liquids to include water, seawater, brine, mud, diesel and crude oil under fluid transfer guidelines and procedures.
• Monitor chokes, tanks, gauges on flow back and coil tubing rig ups.
• Perform pressure testing of hard line, pipe systems, freeze protection, and provide general support of well head work using hand tools, wrenches, and various electric and pneumatic tools.
• Must be able to work at heights.
• Must be able to work closely with others in a team environment.
• Maintain records, logs, and schedules of all requests.
• Comply with Company and customer policies and procedures.
• Support AES zero-incident safety culture and assume personal accountability and responsibility for safe work practices in all projects, activities, and operations.

REQUIRED EXPERIENCE

• A minimum of five (5) years’ Well Support or related training and experience around wells required.
• Current DOT Medical Card, possession of a current valid CDL Class A Driver’s License, without restrictions, authorizing the employee to operate commercial vehicles or heavy equipment in the state of Alaska in accordance with DOT and private lease requirements with tanker and hazardous material endorsement required.
• Valid driver’s license required.
• North Slope Training Cooperative (NSTC) safety training certification.

PREFERRED QUALIFICATIONS

• Experience in the oil and gas industry and in the arctic environment preferred.
• NCCCO small hydraulic crane/boom truck certification preferred.

If you are an ASRC Shareholder looking for exciting training opportunities within AES, Click here to learn more about the Nutaaq program.

TOTAL REWARDS

ASRC Energy Services, LLC (AES) is proud to offer a competitive benefits package aligned with our core ASPIRE values. Our benefits are designed to attract and retain the best talent. Our total rewards program supports the health and well-being of employees and their families.

What We Offer:

• Medical Insurance: We offer comprehensive medical plans through Federal Employee Health Benefits Plan (FEHB). 
• Dental and Vision Insurance: We offer two comprehensive dental plans
• 401K: 401K plan up to 4% match with immediate vesting after 2 pay periods.
• Employee Assistance Program (EAP): All employees and their household have access to our EAP program.
• Additional Supplemental Insurance: Voluntary Life Insurance, Short-Term and Long-Term Disability, Accidental Death & Dismemberment (AD&D), Pet Insurance, Legal Services, Identity Theft Protection, Hospital Indemnity, Accident Insurance, and Critical Illness Insurance.
• Professional Development: Tuition reimbursement opportunities and internal development through our ASPIRE Academy. 

To learn more about our full suite of benefits visit our benefits page.

ABOUT AES

We’re proud to be named the Most Loved Workplace by Best Practices Institute in 2022, Best Company to Work for in Alaska by MSN Money, 24/7 Wall St. and Zippia for 2019 and the recipient of the prestigious ConocoPhillips 2019 and 2020 Supplier Recognition Award for Focus on Execution.  Employing over 2,000 employees across our subsidiaries, AES is a service provider of choice in the energy industry. Our exceptional service quality and safety record sets us apart from our competitors.  Our business purpose is to find solutions for a sustainable future, and we accomplish that by living our “ASPIRE” values, which stand for:

• Absolute Integrity: We do the right thing because it’s the right thing to do
• Safety: Safety is our foundation – we bring it everywhere we go
• People First: We take care of our people, and our people will take care of the business.
• Iñupiat Heritage: We believe in “one crew, one journey” and honor the values of our founders as we develop the future.
• Resilient Family: We encourage the right balance and cultivate strong relationships with our clients and colleagues.
• Exceptional Service Quality: We deliver excellence by focusing on client needs and continuously improving our performance.

WHY YOU SHOULD WORK FOR US

Our employees are our most important resource, so we seek collaboration across the organization, and value everyone’s contribution.  Our employees are part of the solution for a sustainable future for the benefit of our shareholders, employees, families, and our communities. Are you looking for an exciting opportunity to work with a company like ours, and be a significant part of our business purpose?  If so, keep reading. Start your career with AES and ASPIRE with us.

WORKING ON THE NORTH SLOPE

While working on the North Slope of Alaska, your lodging and food will be provided to you.  All camps provide warm meals and options to grab a quick lunch or snack from the spike rooms.   Rooms vary from single status to shared rooms where your roommate may work the opposite shift.  Wi-Fi and Internet is free and available within the camp.  Services vary depending upon where you are staying; however, most facilities offer housekeeping, self-serve laundry, commissary, mail, gyms, TV/Theater Room, etc.  Each facility will have their own accommodations and policies that will be reviewed upon on-site orientation. 

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. 

A pre-hire post offer Functional Capacity Evaluation (FCE) will be conducted to determine an employee’s ability to safely perform to the job standard. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you need any assistance or reasonable accommodation to apply for this position, please contact the AES Human Resources Team at (907) 334-1688.

WORK ENVIRONMENT

A candidate must be able to meet the following non-exclusive requirements:

• Meet the AES Driving Records and Motor Vehicle Use Policy.
• Take and pass a pre-employment drug test which may include both UA and hair testing.
• Meet the physical requirements of this position including working in a remote location under arctic conditions.
• Required to take and pass a Fit-For-Duty Exam.
• Required to complete and successfully pass a background check.
• Must be able to obtain and maintain an access badge for the work location.

The availability of this position is contingent upon the Company’s continued operational needs once training is completed.

EQUAL EMPLOYMENT OPPORTUNITY POLICY STATEMENT

AES and its subsidiaries are committed to diversity and inclusion in the workplace. We comply with the terms of Executive Order 11246, Section 503 of the Rehabilitation Act, and the Vietnam Era Veterans’ Readjustment Act (VEVRAA).

All decisions pertaining to employment, upgrading, promotion, demotion, transfer, recruitment advertising, recruitment selection, layoff, terminations, training, compensation, benefits, and educational assistance will be executed without regard to race, color, sex, age, national origin, religion, marital status, pregnancy, childbirth or related medical conditions, parenthood, medical condition, disability, status as a protected veteran, sexual orientation, gender, gender identity, genetic information, or any other basis or characteristics prohibited by applicable law.

For more information on equal opportunity please visit –

• Workplace Discrimination is Illegal
• Pay Transparency Nondiscrimination Provision

If you need any assistance or a reasonable accommodation to apply for this position, please contact the AES Human Resources Team at (907) 334-1688.

NOTE TO ALL CURRENT EMPLOYEES

It is recommended that all current employees inform their managers when they apply for new positions as leadership will be notified of current employees applying for posted positions.