eCommerce Customer Support Manager jobs in Fort Collins, CO

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Support Manager
  • Wonder Works Construction Corp.
  • Loveland, CO FULL_TIME
  • Company Description

    Wonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987.

    The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.

    Job Description

    We are looking for a motivated and experienced Customer Support Manager to lead our customer support department. The Customer Support Manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly.

    The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.

    Pay: $35.45 per hour.

    Customer Support Manager Responsibilities:

    • Managing the customer support department’s day-to-day functions.
    • Responding to escalated customer support issues.
    • Implementing customer support processes to enhance customer satisfaction.
    • Formulating and revising customer support policies and promote their implementation.
    • Informing the team of all new information related to products, procedures, and trends.
    • Assessing support statistics and preparing detailed reports on the findings.
    • Interviewing and hiring new employees.
    • Overseeing and evaluating the team's ongoing training efforts.
    • Delivering performance evaluations and following the disciplinary process according to company policy.
    • Managing the budget of the customer support department.

    Qualifications

    Customer Support Manager Requirements:

    • High school diploma or equivalent.
    • Proven experience as a Customer Support Specialist, preferably within a similar environment.
    • Thorough knowledge of legislation pertaining to consumer protection.
    • Prior experience in a managerial or supervisory role will be advantageous.
    • Top-notch oral, written, and interpersonal abilities.
    • Well-developed arbitration skills with the ability to remain impartial.
    • Affinity for multitasking with precision.
    • Capacity to accept and utilize constructive criticism.
    • Alignment with our company's values.

    Additional Information

    Wonder Works employees have a winning attitude and champion innovation, teamwork and accountability through a results-oriented, customer-centric, and fun culture. We offer various health and financial benefits, learning and growth opportunities, competitive salary compensation, rewarding bonus programs, and a wide range of work-life benefits designed to make your life easier.

    All your information will be kept confidential according to EEO guidelines.

  • 16 Days Ago

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Maintenance Manager
  • Envision CO Creative Support
  • Evans, CO FULL_TIME
  • Job Description: At Envision - Creative Support for People with Developmental Disabilities we are looking for a dedicated and experienced person to become a valuable part of our team as the Maintenanc...
  • 9 Days Ago

2
Customer support technician
  • 2015 CSL Plasma
  • Fort Collins, CO FULL_TIME
  • Description Main Responsibilities 1. Prepares the autopheresis machine for the pheresis process. 3. Disconnects the donor when the process is complete. 4. Maintains alertness and awareness to any reac...
  • 19 Days Ago

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Customer support specialist
  • AppleOne
  • Greeley, CO FULL_TIME
  • Customer Support Specialist Needed! Are you a friendly and empathetic individual with excellent communication skills? Join our team as a Customer Support Specialist and help us deliver exceptional ser...
  • 19 Days Ago

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Director, Customer Support
  • Constant Contact
  • Loveland, CO FULL_TIME
  • What you'll do: Lead the global Customer Support team which includes onshore, nearshore, offshore resources. Team members are located remotely as well as onsite. Drive initiatives for new and existing...
  • 20 Days Ago

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Customer support technician
  • CSL Plasma
  • Fort Collins, CO FULL_TIME
  • Description Main Responsibilities 1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur d...
  • 24 Days Ago

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0 eCommerce Customer Support Manager jobs found in Fort Collins, CO area

Fort Collins is the Home Rule Municipality that is the county seat and the most populous municipality of Larimer County, Colorado, United States. Situated on the Cache La Poudre River along the Colorado Front Range, Fort Collins is located 56 mi (90 km) north of the Colorado State Capitol in Denver. With a 2016 estimated population of 161,000, it is the fourth most populous city in Colorado after Denver, Colorado Springs, and Aurora. Fort Collins is a midsize college city, home to Colorado State University. Fort Collins is situated at the base of the Rocky Mountain foothills of the northern Fr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$73,419 to $120,148
Fort Collins, Colorado area prices
were up 2.3% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020