eCommerce Customer Support Manager jobs in Greenville, MS

We’re Vayda.

vay·duh; feminine, strong-willed (German); of knowledge & wisdom (Sanskrit) 

Vayda is a technology and services company accelerating the agricultural transition to regenerative farming systems. Vayda serves the rapidly growing community of non-operating farmland owners and their growers, helping them build the financial and physical resilience of their farms amid a changing climate, and helping growers and landowners maximize return on investment in climate-positive practices.

Vayda works from the ground up, using its own farmed acres and technology to develop field-tested best practices for farm-scale regenerative transitions that can be customized to every operation’s unique context. As such, Vayda paves a transition path that protects a growers’ yield and grows their profitability throughout the conversion to regenerative practices, while collecting ground-truth data on environmental outcomes that is increasingly valuable to supply chains and ecosystem services markets.

Vayda is a US Public Benefit Corporation backed by the Ontario Teachers Pension Plan and other experienced sector investors.

Join us if you: 

- Believe in our purpose and mission 

- Love building things from the ground up, and getting your hands dirty 

- Are looking to make an impact and create a culture in our small but growing team 

Our Regional Customer Success Manager role.

As the Regional Customer Success Manager (RCSM) for Vayda's Soil offering, your role is pivotal in driving the company's mission and goals in the Mississippi Delta region.

Here's a breakdown of your key responsibilities and how you can effectively execute them:

Represent Vayda and its Mission: You are the face of Vayda in the Mississippi Delta. It's crucial to embody the company's mission and goals in all your interactions with growers. This includes understanding and effectively communicating Vayda's commitment to sustainable and regenerative agriculture practices.

Build Relationships with Growers: Your primary focus is on engaging with growers in the region. Spend time understanding their needs, challenges, and aspirations. Build strong relationships based on trust and mutual respect. Position Vayda as a partner that can help them transition to more sustainable and regenerative methods.

Business Development: Identify opportunities to expand Vayda's presence in the delta region. This involves prospecting new growers who are interested in transitioning from conventional to regenerative agriculture. Utilize your knowledge of the industry and Vayda's offerings to tailor solutions to meet the specific needs of each grower.

Customer Success and Satisfaction: Ensure that value is delivered as promised to current growers. Follow up regularly to gather feedback, address any concerns, and identify areas for improvement. Your goal is to ensure that growers are satisfied with Vayda's Soil offering and are achieving their sustainability and productivity goals.

Educate and Advocate: Serve as an educator and advocate for regenerative agriculture practices. Provide growers with resources, training, and support to help them successfully transition to these methods. Be proactive in sharing the benefits of regenerative agriculture and the positive impact it can have on their operations and the environment.

Stay Ahead of Industry Trends: Keep abreast of the latest developments and trends in regenerative agriculture and related technologies. Leverage this knowledge to position Vayda as a leader in the industry and to provide valuable insights and guidance to growers.

By effectively executing these responsibilities, you will play a crucial role in shaping Vayda's high-tech regenerative future and establishing the company as a leader in the industry. Your efforts will drive business growth and also contribute to the broader goal of advancing sustainable and regenerative agriculture practices in the Mississippi Delta and beyond.

• Drive customer acquisition through individual grower contacts as well as attending local meetings to drive leads
• Work closely with growers during onboarding to ensure that they feel supported in the integration of the conversion plan
• Help problem-solve in-season with growers to help them with issues that might arise from the integration of new practices
• Collaborate with the Product team in identifying bottlenecks in the sales process that can be balanced by additional technology
• Partner closely with the Product team and drive the creation of tools that are rooted in data as well as farm improvements that deliver value to both growers
• Bring ideas for new technologies, both proven and experimental, that can improve our regenerative and operational outcomes at Vayda

• Residency in Mississippi or Arkansas with familiarity with the local agricultural community
• A degree in agriculture, agronomy, or similar.
• 3 years experience in a farmer focused incentive based sales position 
• 5 years experience in the agriculture industry
• Familiarity with emerging ag tech, on-farm applications, and operations
• Experience working with and building start-up businesses is preferred, but not required
• Equal balance between results and purpose orientation
• Ability to collaborate and influence through strong communication and interpersonal skills
• Ability to think strategically, while staying on top of tactical execution priorities

Note: This job description is intended to outline the general responsibilities and qualifications for the Regional Customer Success Manager role. It is not an exhaustive list of all duties, responsibilities, and skills required. Other duties may be assigned as deemed necessary by Vayda.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.