eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
JOIN OUR GROWING COMPANY! C.S. Wo & Sons, LLC., dba HomeWorld, Ashley Hawaii, Red Knot, and SlumberWorld, a local family-owned company doing business in Hawaii for over 100 years, has a great opportunity for a Full-Time Ecommerce Specialist at our Beretania St. location.
Ecommerce Specialist
Position Summary:
The Customer Support Specialist is responsible for providing support and service to our Ecommerce customers. You will strive to provide an exceptional experience during every ecommerce customer interaction and create lifelong fans of our family of brands, leaving a lasting impression and encouraging customers to revisit and shop our websites for all of their home furnishing needs. You will provide excellent customer support through responding to online inquiries, chats, emails, and phone calls in a professional and timely manner and assist with maintaining a warm, friendly and personalized ecommerce customer journey with a service focused attitude. In addition, you will manage Ecommerce orders, ensuring online customers receive an easy, seamless experience by providing status updates and ensuring timely and accurate fulfillment.
Additional Responsibilities:
Requirements:
Working Conditions
We promote a drug-free workplace, and drug screening is part of the employment process.
Visit us at www.cswo.com/careers to apply today.
Job Type: Full-time
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: No less than 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
Work Location: In person
Clear All
0 eCommerce Customer Support Manager jobs found in Honolulu, HI area