eCommerce Customer Support Manager jobs in Honolulu, HI

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Ecommerce Customer Support Specialist
  • C. S. Wo and Sons, LLC.
  • Honolulu, HI FULL_TIME
  • JOIN OUR GROWING COMPANY! C.S. Wo & Sons, LLC., dba HomeWorld, Ashley Hawaii, Red Knot, and SlumberWorld, a local family-owned company doing business in Hawaii for over 100 years, has a great opportunity for a Full-Time Ecommerce Specialist at our Beretania St. location.

    Ecommerce Specialist

    Position Summary:

    The Customer Support Specialist is responsible for providing support and service to our Ecommerce customers. You will strive to provide an exceptional experience during every ecommerce customer interaction and create lifelong fans of our family of brands, leaving a lasting impression and encouraging customers to revisit and shop our websites for all of their home furnishing needs. You will provide excellent customer support through responding to online inquiries, chats, emails, and phone calls in a professional and timely manner and assist with maintaining a warm, friendly and personalized ecommerce customer journey with a service focused attitude. In addition, you will manage Ecommerce orders, ensuring online customers receive an easy, seamless experience by providing status updates and ensuring timely and accurate fulfillment.

    Additional Responsibilities:

    • Accurately completes online sales invoices, change requests, and sales related forms in POS system.
    • Updates online customers on arrival dates, purchase orders and merchandise back orders.
    • Ensures that online sales orders are properly scheduled, payment is received and/or financing is accounted for. Finalizes online sales transactions.

    Requirements:

    • High school diploma or equivalent.
    • Excellent verbal and written communication skills.
    • Experience in customer service, sales, or other related fields.
    • Excellent organizational skills, attention to detail, and able to handle deadline pressures.
    • Ability to learn and work with various office software and systems.
    • Experience with POS systems and data entry.
    • Flexible and adaptable to changes in processes and procedures.
    • Ability to use good judgment in making decisions which have significant impact on the Company’s credibility, operations, and services.
    • Ability to organize and prioritize tasks and responsibilities.
    • Ability to work in a team environment.
    • Sitting and/or standing for sustained periods of time. Moving throughout the office and retail space occasionally.
    • Must be able to lift and/or exert up to 10 pounds of force at times.

    Working Conditions

    • Air conditioned office.
    • Weekly deadlines.
    • Fast-paced, high energy environment.
    • Weekdays, weekends, holiday schedule may be required.

    We promote a drug-free workplace, and drug screening is part of the employment process.

    Visit us at www.cswo.com/careers to apply today.

    Job Type: Full-time

    Job Type: Full-time

    Pay: From $16.00 per hour

    Expected hours: No less than 40 per week

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • 1 year

    Shift:

    • 8 hour shift
    • Day shift

    Weekly day range:

    • Monday to Friday
    • Weekends as needed

    Work setting:

    • In-person
    • Office

    Experience:

    • Customer service: 1 year (Required)

    Work Location: In person

  • 17 Days Ago

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Manager, Ecommerce Marketing
  • Better Talent Advisors
  • Pearl, HI FULL_TIME
  • This is a 100% remote position. Candidates must reside in the United States and be eligible to work in the US. ABOUT US We are a well established company operating in the industrial supply space. We s...
  • 22 Days Ago

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Manager, Ecommerce Marketing
  • Better Talent Advisors
  • Honolulu, HI FULL_TIME
  • This is a 100% remote position. Candidates must reside in the United States and be eligible to work in the US. ABOUT US We are a well established company operating in the industrial supply space. We s...
  • 17 Days Ago

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Customer Service Representative
  • Signature Flight Support
  • Kamuela, HI FULL_TIME
  • Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits inc...
  • 2 Days Ago

S
Customer Service Representative - OGG
  • Signature Flight Support LLC
  • Kahului, HI OTHER
  • Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
  • 6 Days Ago

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Customer support
  • Atlantic Aviation
  • Lanai, HI FULL_TIME
  • Why You’ll Love This Airline Customer Support Job Fuel your passion for aviation at LNY in Lanai City, Hawaii with Atlantic Aviation, a trailblazer in the aviation industry. As a leader in innovation ...
  • 22 Days Ago

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0 eCommerce Customer Support Manager jobs found in Honolulu, HI area

A
Sales Associate - KAILUA SHELL
  • Aloha Gas
  • Kailua, HI
  • Provides quality customer service by ensuring prompt, friendly, and courteous service. Performs cashiering, housekeeping...
  • 3/28/2024 12:00:00 AM

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Guest Service Manager (Japanese Speaking)
  • Hilton Grand Vacations
  • Honolulu, HI
  • The Guest Experience Manager is responsible for assisting the Director of Guest Services in all facets of the property o...
  • 3/27/2024 12:00:00 AM

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Customer Greeter - FT
  • Avis Budget Group
  • Honolulu, HI
  • $14.75/hour Up to $3,500 Retention Bonus Shift Premium may Apply Immediately hiring! No experience necessary! If you fin...
  • 3/26/2024 12:00:00 AM

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Client Services Associate
  • BAYADA
  • Honolulu, HI
  • Description BAYADA Home Health Care has an immediate opening for a Client Services Associatein our Oahu Home Care office...
  • 3/25/2024 12:00:00 AM

C
Ecommerce Customer Support Specialist
  • C.S. Wo & Sons
  • Honolulu, HI
  • Job Description Job Description JOIN OUR GROWING COMPANY! C.S. Wo & Sons, LLC., dba HomeWorld, Ashley Hawaii, Red Knot, ...
  • 3/25/2024 12:00:00 AM

A
Customer Greeter - FT
  • Avis Budget Group
  • Honolulu, HI
  • $14.75/hour Up to $3,500 Retention Bonus Shift Premium may Apply Immediately hiring! No experience necessary! If you fin...
  • 3/25/2024 12:00:00 AM

M
REMOTE Travel Reservation Specialist
  • Magical Destinations Travel
  • Honolulu, HI
  • We are searching for a focused Remote Travel Reservation Specialist to join our incredible team at Magical Destinations ...
  • 3/24/2024 12:00:00 AM

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Junior Energy Advisor
  • Leidos
  • Honolulu, HI
  • Description Looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts...
  • 12/19/2023 12:00:00 AM

Honolulu (/ˌhɒnəˈluːluː/; Hawaiian: [honoˈlulu]) is the capital and largest city of the U.S. state of Hawaiʻi. It is an unincorporated part of and the county seat of the City and County of Honolulu along the southeast coast of the island of Oʻahu.[a] The city is the main gateway to Hawaiʻi and a major portal into the United States. The city is also a major hub for international business, military defense, as well as famously being host to a diverse variety of east-west and Pacific culture, cuisine, and traditions. Honolulu is the most remote city of its size in the world and is the westernmost...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$78,068 to $127,755
Honolulu, Hawaii area prices
were up 1.9% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020