eCommerce Customer Support Manager jobs in Hopkinsville, KY

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Shipping and Receiving Clerk/Customer Support
  • Palmer Trucks
  • Calvert, KY FULL_TIME
  • Description

    Responsible for the day to day shipping and receiving duties, including freight company relations and warehouse operations.

    Essential Responsibilities:

    • Receive shipment, confirm shipment is accurate.
    • Distribute received shipment to warehouse or appropriate Department.
    • Receipt invoice for Inventory purposes.
    • Pick, stock and restock inventory.
    • Shipment of all packages via UPS, Fed EX and all other applicable methods.
    • Ensure quality control procedures are followed.
    • Assist in housekeeping duties including recycling materials, collecting & disposing of trash.
    • Assist in inventory functions including cycle counts, physical inventories, and warehouse organization.
    • Interact with freight companies to provide the best freight solutions for the business.
    • Process applicable paperwork including freight bills, packing slips, and bill of ladings.
    • This position will also have responsibilities with CORES and warranty.
    • Assistance on making parts delivers.

    Requirements

    Competencies:

    • Interpersonal Skills - Effectively communicating, building rapport and relating well to all kinds of people.
    • Teamwork - Working effectively and productively with others.
    • Personal Effectiveness - Demonstrating initiative, self-confidence, resiliency and a willingness to take responsibility for personal actions.
    • Goal Orientation - Energetically focusing efforts on meeting a goal, mission or objective.
    • Flexibility - Agility in adapting to change.
    • Planning/Organizing - Utilizing logical, systematic and orderly procedures to meet objectives.
    • Analytical Problem Solving - Anticipating, analyzing, diagnosing, and resolving problems
    • Continuous Learning - Taking initiative in learning and implementing new concepts, technologies and/or methods.

    Qualifications:

    Individual should know how to operate a fork lift or a strong ability to learn, have basic knowledge of computers, poses excellent organizational and communication skills.

    Individual must comply with the Palmer Road Map.

    Certificates, Licenses, Registrations

    Individual should poses a high school diploma or its equivalent.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Sufficient manual dexterity to operate standard departmental equipment for example, operates a PC, pallet jack, fort lift etc.
    • Ability to climb ladders, stairs, stands, and walk for long periods of time.
    • Operate motor vehicles
    • Lift up to 50 pounds.
    • Other duties as required

    Working Conditions are normal for a manufacturing environment. Machinery and tool operation requires the use of safety equipment to include but not limited to eye safety glasses, hearing protectors, work boots, and gloves. Loose fitting clothes and

    This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.

    Position Benefits and Compensation Package

    This is a full time position. It includes Health Insurance, a 401K Retirement Program, Vacation, Employee Assistance Program, a Clean Smoke and Drug Free Environment and Other Benefits.

    About Palmer Trucks

    Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 600 individuals. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week.

    We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you.

    Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year, and are what have kept us On the Road Since 1965.

    Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected.

  • 8 Days Ago

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Outbound Medical Sales Customer Support
  • Rotech Healthcare Inc.
  • Murray, KY FULL_TIME
  • About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients ...
  • 25 Days Ago

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Customer Support Specialist – Level I
  • Syngenta Digital
  • Murray, KY FULL_TIME
  • Role purpose A Customer Support Specialist will assist customers in resolving technology issues related to a variety of software programs. This role will maintain professional communication with both ...
  • 1 Month Ago

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Copy of Shipping and Receiving Clerk/Customer Support
  • Palmer Trucks
  • Calvert, KY FULL_TIME
  • DescriptionResponsible for the day to day shipping and receiving duties, including freight company relations and warehouse operations.Essential Responsibilities:Receive shipment, confirm shipment is a...
  • 12 Days Ago

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Medical Customer Support Team Leader REMOTE
  • Rotech Healthcare Inc.
  • Murray, KY FULL_TIME
  • About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients ...
  • 14 Days Ago

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Child Support Caseworker
  • Christian County Child Support Enforcement
  • Hopkinsville, KY FULL_TIME
  • · Research cases and draft appropriate civil complaint, garnishments, agreed orders for payment, and arrearage. · Research numerous data bases to verify the necessity and propriety of modification of ...
  • 2 Months Ago

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0 eCommerce Customer Support Manager jobs found in Hopkinsville, KY area

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Customer Service Representative - Work From Home>
  • Garner Health
  • Hopkinsville, KY
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/19/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Hopkinsville, KY
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/18/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • APFusion
  • Hopkinsville, KY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Quickl...
  • 3/17/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Hopkinsville, KY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/17/2024 12:00:00 AM

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Smart Maintenance Agent - Work From Home>
  • AppFolio
  • Hopkinsville, KY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Health benefits / 401k matching / PTO - As a...
  • 3/15/2024 12:00:00 AM

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FT Customer Experience Specialist (Work From Home)>
  • APEX Wheels
  • Hopkinsville, KY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / 100% Apex-paid medical, dental & vision / 40...
  • 3/15/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Elkton, KY
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/15/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Clarksville, TN
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 3/15/2024 12:00:00 AM

Hopkinsville is a home rule-class city in and the county seat of Christian County, Kentucky, United States. The population at the 2010 census was 31,577. Hopkinsville is located south of the center of Christian County at 36°51′17″N 87°29′20″W / 36.85472°N 87.48889°W / 36.85472; -87.48889 (36.854712, -87.488872). Madisonville is 35 miles (56 km) to the north, Russellville is 35 miles (56 km) to the east, Oak Grove is 15 miles to the south, and Clarksville, Tennessee, is 26 miles (42 km) to the south. According to the United States Census Bureau, Hopkinsville has a total area of 30.8 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$67,371 to $110,250
Hopkinsville, Kentucky area prices
were up 1.2% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020