eCommerce Customer Support Manager jobs in Houston, TX
eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added eCommerce Customer Support Manager jobs
Ecommerce Customer Support
- Lilly's Kloset
-
Houston, TX
PART_TIME
-
An e-commerce customer support specialist is a vital part of Lilly’s Kloset. You are responsible for ensuring customer satisfaction and resolving any issues that may arise during the customer’s shopping experience. As the primary contact via telephone or email, you will be responsible for handling customer queries, processing orders, and escalating complaints across all communication channels.
Description
An e-commerce customer support specialist is a vital part of Lilly’s Kloset. You are responsible for ensuring customer satisfaction and resolving any issues that may arise during the customer’s shopping experience. As the primary contact via telephone or email, you will be responsible for handling customer queries, processing orders, and escalating complaints across all communication channels. To excel in this position, you must possess the ability to remain composed even in the face of customer frustration and have proficiency in computer operations.
This role is ideal for those looking to jump-start their career in E-commerce. As an eCommerce customer support member, your role will involve informing, inspecting, and maintaining our website's infrastructure and content. You will stay up-to-date with the latest products, launches, discounts, and customer preferences, and work closely with the Creative Director and Operations Manager to ensure accurate roll-outs.
As an e-commerce customer support specialist, you will be responsible for the following tasks:- Responding to customer inquiries via phone, email, and social media about products and the brand
- Uploading new products to the website, ensuring deadlines are met by completing uploads on a weekly basis, and ensuring product specs are provided on time
- Unloading and reviewing incoming returns and establishing a quick and efficient process to ensure prompt handling for processing.
- Uploading product images as soon as they are available and putting products live as soon as stock arrives, raising any stock or SKU issues with the relevant teams, such as Buying, Production, and/or the warehouse team
- Monitoring product performance to ensure that product and category pages are optimized efficiently
- Maximizing sales by identifying upselling and cross-selling opportunities on product pages and continuously updating them with in-stock, relevant styles
- Assisting clients with order-on-line and following up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Providing assistance to customers with after-sales service issues
- Communicating our company policies to clients in a concise and effective manner
Here are the key skills and abilities required for this position at Lilly's Kloset:- Proficiency in computer-based platforms with various applications, including transcription, multitasking, and messaging, while maintaining effective communication with customers.
- Shopify experience is preferred
- Consistent and excellent customer service skills, including taking responsibility for errors and ensuring customer satisfaction.
- Demonstrated ability to complete projects and assignments accurately and efficiently, with an eye for detail, despite a heavy workload and fast-paced environment.
- Effective communication skills, including active listening, clear speaking, and writing, with the ability to tailor communication style to meet audience needs and expectations.
- Confidence in handling frustrated customers and addressing company errors.
- A strong commitment to continuous learning, with a focus on the company, customer service techniques, and products offered by Lilly's Kloset.
Salary
$14 - $16 per hour
- 1 Month Ago
Floor Support Clerk - 3rd shift
- DHL eCommerce
-
Texas, TX
FULL_TIME
- SUMMARY: The Floor Support position will set up and stage mail, transport mail and supplies to a designated location to facilitate movement of mail and parcels throughout the facility. ESSENTIAL DUTIE...
- 18 Days Ago
Customer Service Manager
- U.S. Legal Support
-
Houston, TX
FULL_TIME
- Are you excellent communicator, customer service driven and dependable? Do you like to coach others and problem solve?U.S. Legal Support seeks a Customer Service Manager that resolve challenges, is cl...
- 1 Month Ago
ECommerce Customer Service Representative
- Whole Earth
-
Sugar, TX
FULL_TIME
- SummaryAct as liaison between the Sales, Supply Chain, Customer Service, Marketing and other relevant departments in service to Amazon.com. Assist with resolution of internal Amazon issues in conjunct...
- 1 Day Ago
Manager, Ecommerce Marketing
- Better Talent Advisors
-
Houston, TX
FULL_TIME
- This is a 100% remote position. Candidates must reside in the United States and be eligible to work in the US. ABOUT US We are a well established company operating in the industrial supply space. We s...
- 21 Days Ago
ECommerce Sales Manager
- Whole Earth
-
Sugar, TX
FULL_TIME
- eCommerce Sales Manager is responsible for advancing the customer experience, distribution, business planning and P&L for Pure Play retailers, including Amazon. The individual will drive Whole Earth b...
- 2 Days Ago
Filters
- Current Active Filter
- Houston, TX
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 eCommerce Customer Support Manager jobs found in Houston, TX area
Customer Service Manager (Manufacturing)
- Manufacturing Company
-
Houston, TX
- Job Description Job Description The Customer Service Manager is responsible to lead and ensure accurate, comprehensive a...
- 4/26/2024 12:00:00 AM
Customer Success Manager
- Visualutions, Inc.
-
Spring, TX
- Job Description Job Description The Customer Success Manager is responsible for managing a portfolio of clients and prov...
- 4/26/2024 12:00:00 AM
Customer Service Manager
- Visual Comfort & Co.
-
Houston, TX
- Summary The Customer Service Manager (CSM) is chiefly responsible for the tactical leadership of a customer contact cent...
- 4/25/2024 12:00:00 AM
Customer Success Manager
- Aveva
-
Houston, TX
- AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deli...
- 4/24/2024 12:00:00 AM
Customer Success Manager - Houston
- Sparta
-
Houston, TX
- Hey, we're Sparta Commodities! We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the com...
- 4/24/2024 12:00:00 AM
Customer Success Manager
- AVEVA
-
Houston, TX
- AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deli...
- 4/23/2024 12:00:00 AM
Senior Customer Service Manager
- Dynamis Power Solutions
-
The Woodlands, TX
- Senior Customer Service Manager Job Description Department: Business Development Job Status: Full Time FLSA Status: Exem...
- 4/22/2024 12:00:00 AM
Customer Experience Manager
- Five Below Inc
-
New Caney, TX
- Customer Experience Manager page is loaded Customer Experience Manager Apply locations New Caney, TX 77357 time type Ful...
- 4/22/2024 12:00:00 AM
About Houston, Texas
Houston is located 165 miles (266 km) east of Austin, 88 miles (142 km) west of the Louisiana border, and 250 miles (400 km) south of Dallas. The city has a total area of 627 square miles (1,620 km2); this comprises 599.59 square miles (1,552.9 km2) of land and 22.3 square miles (58 km2) covered by water. The Piney Woods are north of Houston. Most of Houston is located on the gulf coastal plain, and its vegetation is classified as temperate grassland and forest. Much of the city was built on forested land, marshes, swamp, or prairie and are all still visible in surrounding areas.[citation need...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$75,263 to $123,163
Houston, Texas area prices
were up 2.3% from a year ago
were up 2.3% from a year ago
What does an eCommerce Customer Support Manager do?
eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020