eCommerce Customer Support Manager jobs in Indianapolis, IN

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Part-Time eCommerce Associate
  • PGD Ecommerce
  • Indianapolis, IN PART_TIME
  • Desired Previous Job Experience: eCommerce, warehouse and/or customer-service experience.

    Skills/Needs:

    • Detail-orientation with strong organizational skills.
    • The ability and desire to work independently.
    • The ability and desire to execute repetitive and reoccurring tasks.
    • The ability and desire to learn and execute company processes.
    • Reliability, a positive attitude and an interest in learning.
    • Adaptability and comfort with change.
    • Proficient computer skills: needed for using inventory management system, online-sales platforms, task-management system, hand-held device used for identifying items, etc.
    • Strong communication skills and the ability to collaborate effectively with colleagues.
    • Reliable transportation required: to attend work and drop off shipments at USPS/FedEx/UPS.
    • Smart Phone needed: download and use work-related apps.
    • Regularly required to sit, stand, bend, reach, push, pull, lift, lift overhead, carry, and walk about. Most lifting is less than 10 pounds, generally less than 20, and up to 50 pounds occasionally.
    • Frequent handling of merchandise and equipment such as hand-held scanners pricing guns, box cutters, heat gun, merchandise containers, carts, two-wheel dollies, etc.
    • Must be able to perform the essential functions of this position at all times.

    Regular Tasks/Responsibilities:

    Executing Outgoing Orders:

    • Print labels and invoices for outgoing orders.
    • Pick sold inventory from storage locations in the warehouse using the handheld device.
    • Match products to invoices/labels and pack orders.
    • Drop orders off at USPS/FedEx/UPS for shipping.
    • Retrieve shipping bins from USPS and return them to the warehouse.

    Process Incoming Inventory:

    • Retrieve packages from front desk and storage area, and receivie shipments delivered directly to the warehouse.
    • Unpack incoming boxes, breakdown boxes and handle packing material.
    • Organize incoming inventory.
    • Cleaning, de-labeling, labeling, separating and prepping incoming inventory.
    • Check inventory into inventory management system using a computer.
    • Stow inventory in the appropriate bin/shelf for storage.

    General:

    • Processing returns.
    • Taking trash and boxes to dumpsters.
    • Straightening and cleaning the warehouse.
    • Organizing stowed inventory.
    • Completing regular inventory counts throughout the year (counting and verifying existing inventory).
    • Dropping off donations.
    • Other duties, as assigned.

    Job Types: Full-time, Part-time

    Pay: From $15.00 per hour

    Expected hours: 10 – 30 per week

    Benefits:

    • Employee discount
    • Flexible schedule
    • Health insurance
    • Paid time off

    Schedule:

    • 4 hour shift
    • 8 hour shift
    • Choose your own hours
    • Monday to Friday

    Ability to Commute:

    • Indianapolis, IN 46250 (Required)

    Work Location: In person

  • 10 Days Ago

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Manager, Ecommerce Marketing
  • Better Talent Advisors
  • Indianapolis, IN FULL_TIME
  • This is a 100% remote position. Candidates must reside in the United States and be eligible to work in the US. ABOUT US We are a well established company operating in the industrial supply space. We s...
  • 11 Days Ago

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Pharmacy Manager
  • Healthcare Support Staffing, Inc
  • Indianapolis, IN OTHER
  • Pharmacy Manager HealthCare Support is actively seeking a Pharmacy Manager to fill an opening with a with a closed door Pharmacy in the Indianapolis area. Daily Responsibilities for Pharmacy Manager: ...
  • 2 Months Ago

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"Work Happily from Home! Join as a Customer Service Representative - Full-time or Part-time Opportunities Available"
  • ECS Virtual Support
  • Lafayette, IN FULL_TIME|PART_TIME
  • Join ECS as a Virtual Customer Support Agent. Our company is seeking over 2,000 agents. Our agents choose from many possible positions where they provide support to customers from the comfort of their...
  • Just Posted

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Hospice RN Case Manager
  • Healthcare Support Staffing, Inc
  • Indianapolis, IN OTHER
  • Hospice RN Case Manager HealthCare Support is actively seeking a Hospice RN Case Manager for a 13-week contract located in Indianapolis, Indiana. Benefits of this Hospice RN Case Manager with HealthCa...
  • 22 Days Ago

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Customer support
  • TEKsystems
  • Carmel, IN FULL_TIME
  • We are looking for tech savvy, enthusiastic individuals to recruit candidates for our local branches! Each week, our Remote team proactively reaches out to hundreds of viable Insurance Sales candidate...
  • 5 Days Ago

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0 eCommerce Customer Support Manager jobs found in Indianapolis, IN area

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Support lead part time
  • Five Below
  • Indianapolis, IN
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/19/2024 12:00:00 AM

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FT Customer Experience Manager
  • Michaels Stores
  • Indianapolis, IN
  • FT Customer Experience Manager page is loaded **FT Customer Experience Manager** locationsIndianapolis-5750 W 86th St ti...
  • 3/18/2024 12:00:00 AM

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Manager Customer Service
  • GEODIS Group
  • Greenwood, IN
  • ** Manager Customer Service** **Job Category****:** Operations **Requisition Number****:** MANAG020897 Showing 1 locatio...
  • 3/17/2024 12:00:00 AM

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Customer Service Representative
  • Mays Chemical Company, Inc.
  • Indianapolis, IN
  • **Mays** is seeking a **Customer Service Representative** in **Indianapolis, IN** . The selected candidate will report d...
  • 3/17/2024 12:00:00 AM

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Personal Assistant
  • Cirradyn
  • Greenwood, IN
  • Job Description Job Description This is permanent part time position that starts with the home-management: - Housekeepin...
  • 3/16/2024 12:00:00 AM

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Field Service Technician (CEMS)
  • ESC Spectrum
  • Indianapolis, IN
  • Job Description Job Description ESC Spectrum is a leading provider of systems and services for stack emissions monitorin...
  • 3/15/2024 12:00:00 AM

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Electrical and Instrument Technician
  • Covanta Holding Corporation
  • Indianapolis, IN
  • Who we are For more than 40 years, Covanta has been at the forefront of sustainable materials management, providing comp...
  • 3/15/2024 12:00:00 AM

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Vice President, Client Success - Healthcare
  • TTEC
  • Indianapolis, IN
  • Bringing smiles is what we do at TTEC… for you and the customer. As a VP, Client Success working remotely, you'll be a p...
  • 3/15/2024 12:00:00 AM

Indianapolis is in the East North Central region of the Midwestern United States, in central Indiana. According to the U.S. Census Bureau, the Indianapolis (balance) encompasses a total area of 368.2 square miles (954 km2), of which 361.5 square miles (936 km2) is land and 6.7 square miles (17 km2) is water. The consolidated city boundaries are coterminous with Marion County, with the exception of the autonomous municipalities of Beech Grove, Lawrence, Southport, and Speedway. Indianapolis is the 16th largest city by land area in the U.S. Indianapolis is within the Tipton Till Plain, a flat to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$72,835 to $119,193
Indianapolis, Indiana area prices
were up 1.3% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020