eCommerce Customer Support Manager jobs in Kansas City, KS

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Kansas, KS FULL_TIME
  • Join Our Team Today!

    We are offering a $1000 sign on bonus!!!

    • Looking to kick start a career in technical services?

    • Do you value independence in planning out your workday?

    • Hoping to find a company that values maintaining a work/life balance?

    • Like the idea of a Monday-Friday daytime job?

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:

    • Traveling to multiple customer locations on a daily basis

    • Interacting with customer’s employees, their management personnel, and their customers daily

    • Scheduling customer visits ensuring that projects and visit goals are completed timely

    • Assist customer with product promotion and support

    • Providing customer training as required

    • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

    • Evaluating equipment condition

    • Utilizing a phone application ticketing system to record daily activities

    • Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in retail, merchandising, field service, or customer service preferred
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to perform timely and accurate reporting
    • Ability to travel extensively (occasional overnight stays)
    • Possess basic computer, mobile device, and web-based applications skills
    • Understanding of iPhone and Google Workspace Suite (a plus)
    • Some technical aptitude
    • The ability to maintain excellent attendance and adherence to assigned work schedules
    • The ability to lift up to 50lbs

    Requirements:

    • High School Diploma or GED (formal training/technical school courses a plus)
    • Prior field maintenance experience (a plus)
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Satisfactory driving record. Motor Vehicle report will be reviewed


    Benefits


    Bene
    fits and Perks:

    • Company-paid vehicle provided

    • Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program

    • Company Provided Cell Phone

    • Company Credit Card

    • Paid ST/LT disability

    • Paid Life Insurance Policy

    • Paid Time Off
  • 7 Days Ago

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Ecommerce Manager
  • TFL
  • Overland Park, KS FULL_TIME
  • TFL, a leading live entertainment and technology company, has a fantastic opportunity for an experienced Ecommerce Manager to join our Marketing team. We are seeking a highly skilled and experienced E...
  • 22 Days Ago

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eCommerce Sales Manager
  • Gallagher Group
  • Kansas, KS FULL_TIME
  • The eCommerce Sales Manager will be responsible for the day-to-day management of the websites, effectively optimizing user journeys, and aligning efforts with the digital strategy. The eCommerce Sales...
  • 20 Days Ago

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Manager, Ecommerce Marketing
  • Better Talent Advisors
  • Overland Park, KS FULL_TIME
  • This is a 100% remote position. Candidates must reside in the United States and be eligible to work in the US. ABOUT US We are a well established company operating in the industrial supply space. We s...
  • 21 Days Ago

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Account Manager ECommerce
  • Lockton Affinity
  • Overland Park, KS FULL_TIME
  • SUMMARY Lockton Affinity, located in Overland Park is looking for an insurance professional that is customer service driven. This Account Manager on ECommerce team will be responsible for the retentio...
  • 1 Month Ago

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Manager, Customer Support
  • TreviPay
  • Overland Park, KS FULL_TIME
  • At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate...
  • 1 Month Ago

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0 eCommerce Customer Support Manager jobs found in Kansas City, KS area

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F&I Customer Service Manager
  • Zurich North America
  • Overland Park, KS
  • ** F&I Customer Service Manager** 80216 Zurich is looking for a Manager for F&I Customer Service to join the Operations ...
  • 4/24/2024 12:00:00 AM

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Customer Success Manager - Virtual/Remote
  • Enumerate
  • Independence, MO
  • Job Description Job Description Enumerate is looking for a Customer Success Manager to grow with our team!Our Customer S...
  • 4/24/2024 12:00:00 AM

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Customer Success Manager, Onsite
  • Propio Language Services
  • Overland Park, KS
  • Propio Language Services is transforming communication by developing tools and technologies that make it easier and more...
  • 4/23/2024 12:00:00 AM

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Customer Experience Manager - Reading, Lifestyle & Kids
  • Indigo Books & Music Inc.
  • Kansas City, MO
  • **Customer Experience Manager - Reading, Lifestyle & Kids** **Full-time | Edmonton, AB** **Company Description** Dedicat...
  • 4/23/2024 12:00:00 AM

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Customer Success Manager, US REMOTE
  • Samsung SDS America
  • Kansas City, MO
  • Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-fa...
  • 4/22/2024 12:00:00 AM

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Customer Experience Manager
  • Michaels Stores
  • Olathe, KS
  • Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsWash...
  • 4/22/2024 12:00:00 AM

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Senior Customer Experience Manager
  • World Services LLC
  • Kansas City, MO
  • Job Description Job Description JOB DESCRIPTION: We are looking to hire a full-time Senior Customer Experience Manager (...
  • 4/21/2024 12:00:00 AM

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Customer Success Manager, Onsite
  • Propio Language Services
  • Overland Park, KS
  • Propio?Language Services ?is transforming communication by developing tools and technologies that make it easier and mor...
  • 4/20/2024 12:00:00 AM

Kansas City is the third-largest city in the State of Kansas, the county seat of Wyandotte County, and the third-largest city of the Kansas City metropolitan area. Kansas City, Kansas is abbreviated as "KCK" to differentiate it from Kansas City, Missouri, after which it is named. It is part of a consolidated city-county government known as the "Unified Government". Wyandotte County also includes the independent cities of Bonner Springs and Edwardsville. As of the 2010 census, the city had a population of 145,786 residents. It is situated at Kaw Point, which is the junction of the Missouri an...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$73,387 to $120,093
Kansas City, Kansas area prices
were up 1.7% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020