eCommerce Customer Support Manager jobs in Lansing, MI
eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added eCommerce Customer Support Manager jobs
- Air Lift Company
-
Lansing, MI
FULL_TIME
-
eCommerce Marketing Manager
Air Lift, a third-generation family-owned company, was founded in 1949 in Lansing, Michigan. Air Lift supplies the automotive aftermarket with load assist products and performance suspensions for show and track. Our goal is to consistently provide products and services that meet and exceed customer’s requirements and expectations. We do this by recruiting top talent and retaining them through our commitment to professional development and preservation of our culture.
General Position Information
Position Title:
eCommerce Marketing Manager
Business Unit:
Marketing
Reports to:
Executive Director of Marketing
Effective Date:
1/4/2024
Updated on:
1/4/2024
Span of Control:
Job Description Summary
The eCommerce Manager at Air Lift will oversee the go-to-market activities for all eCommerce and marketplace sales channels. This position will play a pivotal role in driving sales and profitability through digital merchandising tactics on the brand websites and marketplace platforms. As well as optimizing the online shopping experience to drive sales, increase customer engagement and create customer loyalty. This position works cross-functionally with peers in brand marketing, product development, sales, and customer service teams to determine the product catalog, pricing, and promotional programs.
Essential DutiesEssential results-based duties
- Experience in a multi-channel sales landscape encompassing branded ecommerce storefronts and marketplace platforms.
- A deep understanding of customer behavior, technology utilization, and the ability to adapt to changing market trends.
- Manage a multi-channel direct sales model across ecommerce storefronts and marketplace platforms.
- Use merchandising and channel sales expertise to strategically identify opportunities that create urgency to purchase, drive sales conversion, and achieve business performance metrics.
- Champion the creation of digital assets necessary to merchandising the products and creating urgency to purchase.
- Continually monitor digital merchandising tactics and adjust based on data analysis and customer feedback to optimize the online shopping experience and drive sales.
- Responsible for the product catalog syndication and the related product data structures.
- Curate the e-commerce buying experience with engaging multimedia content, unique descriptions, and cross-sell/up-sell opportunities.
- Influence brand marketing plan to deliver e-commerce and marketplace direct sales objectives.
Position Requirements:- Able to develop strategies, define action plans, and share results.
- Ability to frame forward-looking solutions, aligned with business goals and customer needs.
- Excellent business judgment; effective at articulating value propositions to stakeholders.
- Explores different approaches and solutions to a problem, gathers feedback, and redesigns until the best possible solution is found.
- Comfortable working within a “Hands-on/Roll-up the Sleeves” culture.
- Must be able to build relationships, negotiate, and influence others to drive change.
- Able to influence and motivate internal teams to accomplish the strategy.
- Encourages problem-solving, strategic thinking, and customer orientation across a cross-functional team.
- Ability to work independently, prioritize effectively, & manage multiple projects at once.
- Strong presentation and facilitation skills in person and via video conference.
- Excellent verbal and written communication skills and ethical judgment.
- Appreciates that a diverse perspective creates better solutions.
- Interest in increasing industry, technical, and business knowledge through continuous learning.
- Adapts own ideas or perceptions in response to a changing environment around them. Highly organized, analytical, and data-driven.
Minimum and Preferred Qualifications:
- Experience in the automotive aftermarket is preferred.
- Bachelor’s degree in business, marketing, or a related field.
- 5 years’ progressive experience in brand marketing.
- Advanced Excel proficiency, including pivot tables, macros, and charts.
- Solid knowledge of productivity tools including the Microsoft 365 Suite
- 11 Days Ago
- TEKsystems
-
Lansing, MI
FULL_TIME
- Location: Lansing, MI Description: Will get a list of people to call and schedule appointments and enter in data. Answer calls quickly and assist customers with their needs. These customers will be ca...
- 9 Days Ago
- Vertafore Career Center
-
East Lansing, MI
FULL_TIME
- Looking to start your career in Technology? We have opportunities right here in mid-Michigan! Vertafore is looking for talented people to join our team in Michigan. Our dynamic environment provides pr...
- 8 Days Ago
- Vertafore
-
East Lansing, MI
FULL_TIME
- 36,400 VIP Bonus Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in ...
- 5 Days Ago
- BS&A
-
Lansing, MI
FULL_TIME
- Director of Customer Support[Lansing, MI] We are looking for an experienced, customer-focused, and operationally minded leader to oversee our best-in-class Customer Support organization. BS&A Software...
- 14 Days Ago
- SNI Companies
-
Lansing, MI
FULL_TIME
- Job Description SNI Companies has partnered with a reverse mortgage company in Lansing, MI and looking to hire Customer Support Representatives to work on-site in the Lansing, MI office. Customer Supp...
- 20 Days Ago
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0 eCommerce Customer Support Manager jobs found in Lansing, MI area
- Levata
-
Howell, MI
- Description Do you have a keen commitment to Customer Service? Are you diligent with organization and data analysis? Do ...
- 4/15/2024 12:00:00 AM
- Acxiom LLC
-
Lansing, MI
- The Client Managing Partner owns the relationships with multiple of Acxioms accounts and clients. Oversees and maintains...
- 4/15/2024 12:00:00 AM
- WALGREENS
-
Lansing, MI
- Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provide...
- 4/15/2024 12:00:00 AM
- Henry Walker - State Farm Agent
-
Haslett, MI
- Job Description Job Description ROLE DESCRIPTION: As a Customer Service Manager with Henry Walker State Farm, you will g...
- 4/14/2024 12:00:00 AM
- Walton Insurance Group
-
Jackson, MI
- Job Description Job Description About Us Since 1951, Walton Insurance Group has provided personal, business, life and he...
- 4/14/2024 12:00:00 AM
- CASTAWAY PLAY CAFE
-
Howell, MI
- Job Description Job Description Castaway Play Cafe is now hiring Customer Service Managers! We are look for professional...
- 4/13/2024 12:00:00 AM
- Walton Insurance Group
-
Jackson, MI
- About Us Since 1951, Walton Insurance Group has provided personal, business, life and health insurance services for fami...
- 4/11/2024 12:00:00 AM
- Walton Insurance Group
-
Jackson, MI
- About Us Since 1951, Walton Insurance Group has provided personal, business, life and health insurance services for fami...
- 4/11/2024 12:00:00 AM
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