eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Our successful Entry Level Customer Support Managers are a product of our company and that people that work within our industry. We continually inspire and empower them to put forth amazing efforts to help brands realize their customer acquisition goals.
These individuals have a talent for understanding the complexities of today's technologies. Their ability to see around corners gives us a competitive edge is what makes them so special. We continually encourage one another to raise the bar. Our culture supports originality and diversity. We embrace and inspire new ideas. Our team executives understand how to connect with consumers and drive brand interest. We supply the energy that forms the foundation for building a sustainable customer base.
Entry Level Customer Support Manager Responsibilities:
Entry Level Customer Support Manager Requirements:
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