eCommerce Customer Support Manager jobs in Los Angeles, CA

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Floor Support Clerk - 3rd shift
  • DHL eCommerce
  • California, CA FULL_TIME
  • SUMMARY:

    The Floor Support position will set up and stage mail, transport mail and supplies to a designated location to facilitate movement of mail and parcels throughout the facility.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Transport mail located in blue bins and or large cardboard box up to 60” tall (Gaylords) throughout the terminal, to designated area, using a pallet jack or other transport equipment
    • Set-up and stage mail and parcels in designated area 
    • Duties may include reassignment to alternate operational areas as business needs require
    • Essential duties are not necessarily exhaustive and may be supplemented or otherwise revised by DHL at its sole discretion

    EDUCATION AND/OR EXPERIENCE:

    • High School or equivalent training and/or least 6 months related experience preferred

    REQUIREMENTS/SKILLS:

    • Understand and carry out oral instructions
    • Understand standardized math processes, e.g., count, addition and subtraction
    • Operate pallet jacks
    • Operate non-power hand tools such as hammers, wrenches, etc.

    PHYSICAL DEMANDS:

    • Frequently walk throughout the warehouse in order to move the mail and parcels to proper location within terminal
    • Frequently push/pull mail and parcels weighing up to 50 pounds, which may include frequent bending, lifting, pushing and pulling 
    • This is a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting 

    Pay:  $19.25 / hour

    As a leading logistics company in one of the fastest growing industries, at DHL eCommerce Solutions, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

    • Competitive Pay
    • Retirement Savings - 401k with company match
    • Medical, Dental, Vision, Well-being programs
    • FSA/HSA availability
    • Tuition Reimbursement
    • Paid Time Off including vacation and sick time
    • Company Paid Holidays and Floating Holidays
    • Employee Discount Program
    • Employee Assistance & Work Life Program
    • Short Term and Long-Term Disability
    • Life Insurance

    Pay:  $19.25/hour

    EQUAL OPPORTUNITY EMPLOYER - VETERANS / DISABILITY

  • Just Posted

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Data Specialist/Ecommerce Customer Support
  • Jamie Young Company
  • Gardena, CA FULL_TIME
  • SUMMARY: We are seeking a detail-oriented and organized Data Entry Specialist to join our team. As a Data Specialist, you will be responsible for accurately and efficiently processing incoming orders ...
  • 8 Days Ago

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Bi-Lingual Mandarin Customer operation Manager(Ecommerce)
  • GigaCloud Technology(USA) Inc
  • El Monte, CA FULL_TIME
  • Job Description: Publicly listed and traded on NASDAQ under the ticker GCT; GigaCloud Technology Inc. offers a meticulously developed, technology-driven business-to-business platform coupled with a co...
  • 3 Days Ago

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Side Hustle Expert - eCommerce
  • eCommerce - Fud
  • Los Angeles, CA OTHER
  • Fud, the World's First Social Hustling Community, is seeking a passionate and experienced Side Hustle Expert - eCommerce to join our community. As a Side Hustle Expert, you will play a crucial role in...
  • 13 Days Ago

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Ecommerce Manager
  • Gibson Homewares
  • Commerce, CA FULL_TIME
  • About Gibson Gibson Homewares is the nation's leading producer of dinnerware, cookware, cutlery, tools, and gadgets - all the essentials needed for prep, cooking, dining, and entertaining. For over 40...
  • 20 Days Ago

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Ecommerce Manager
  • 710 Labs
  • Beverly, CA FULL_TIME
  • At 710 Labs, our mission is simple: to disrupt the industry through obsessive quality. We believe in quality over everything – quality people, quality thinking, quality expression, quality of life. We...
  • 3 Days Ago

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0 eCommerce Customer Support Manager jobs found in Los Angeles, CA area

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Customer Service Manager
  • Bank of the Pacific
  • Long Beach, CA
  • ** Customer Service Manager** **Job Category****:** Retail Banking **Requisition Number****:** CUSTO001029 Showing 1 loc...
  • 4/26/2024 12:00:00 AM

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Customer Service Manager
  • 24 Seven Talent
  • Marina del Rey, CA
  • CLIENT OVERVIEW: We're searching for a dynamic team member to join a leading natural health and wellness organization in...
  • 4/25/2024 12:00:00 AM

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Customer Service Manager
  • Lever Middleware Test Company
  • Beverly Hills, CA
  • Over Seeing all CSR on a different projects with no more than 3 months on a project. Traveling is requiered. Must be Bi-...
  • 4/25/2024 12:00:00 AM

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Customer Service Manager
  • Fourth Floor
  • Los Angeles, CA
  • Our client, an apparel fashion brand is hiring for a Customer Service Manager! This temp to hire opportunity is seeking ...
  • 4/24/2024 12:00:00 AM

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Customer Service Manager
  • Gamechangersus
  • Los Angeles, CA
  • **Customer Service Manager****Posted: April 12th, 2021****Description****The Role**Reporting to the Customer Service Dir...
  • 4/24/2024 12:00:00 AM

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Senior Customer Service Manager - Marine Terminal Services
  • Kelly
  • Long Beach, CA
  • Senior Customer Service Manager - Marine Terminal ServicesKellyLong Beach, CA 90899posted 04/18/2024 More...front runner...
  • 4/24/2024 12:00:00 AM

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Order Processing / Customer Service Manager
  • Sagebrook Home
  • Commerce, CA
  • Position Summary: The Order Processor and Customer Service Manager will play a crucial role in overseeing all aspects of...
  • 4/23/2024 12:00:00 AM

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Entry Level Customer Service Manager
  • Origin Management, inc.
  • Thousand Oaks, CA
  • We are looking for creative, driven, and meticulous individuals with a passion for customer service, communications, adv...
  • 4/22/2024 12:00:00 AM

Los Angeles (/lɔːs ˈændʒələs/ (listen);[a] Spanish: Los Ángeles), officially the City of Los Angeles and often known by its initials L.A., is the most populous city in California, the second most populous city in the United States, after New York City, and the third most populous city in North America. With an estimated population of four million, Los Angeles is the cultural, financial, and commercial center of Southern California. The city is known for its Mediterranean climate, ethnic diversity, Hollywood and the entertainment industry, and its sprawling metropolis. Los Angeles is the larges...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$83,593 to $136,793
Los Angeles, California area prices
were up 3.2% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020