eCommerce Customer Support Manager jobs in Lowell, MA

F.W. Webb, Northeast’s largest wholesale distributor of plumbing, heating, HVAC and industrial supplies is seeking a full-time eCommerce Analytics Manager for its Corporate Office located in Bedford, MA.

Responsibilities:

• Lead the development and delivery of a best-in-class digital analytics program to support a data-driven decision-making process.
• Provide data and analysis to drive the development and prioritization of product roadmap for multiple b2b and b2c web properties.
• Manage eCommerce data infrastructure inclusive of digital analytics data, reporting and analytic platforms.
• Serve as a team subject matter expert in digital analytics, tag management solutions and eCommerce optimization testing tools.
• Produce insights and recommendations by blending multiple data sources
• Support QA/UAT testing and ongoing monitoring of online customer experience.

Qualifications:

• Bachelor's degree from four-year college or university or relevant work experience
• 5 years of experience in Digital Analytics
• Expert level knowledge of Google Analytics, Looker Studio, Google Tag Manager, Google Search Console, and related eCommerce metrics.
• Expert Excel capabilities (data manipulation, formulas, modeling)
• Working knowledge of SQL, Python, R, and/or additional data query and analysis tools.
• Data Visualization experience in Tableau, Power BI or similar tool.
• Experience communicating complex analysis and reporting to senior management.
• Excellent written communications skills.
• Please note this is an in-person position located at F.W. Webb’s corporate headquarters.

Job Type: Full-time

Pay: $85,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Digital Analytics: 5 years (Required)

Ability to Commute:

• Bedford, MA (Required)

Ability to Relocate:

• Bedford, MA: Relocate before starting work (Required)

Work Location: In person